Christine Moore
Venice,FL
Summary
Dynamic customer service professional with extensive experience, excelling in warranty administration and call center environments. Proven track record in enhancing customer satisfaction through effective complaint handling and critical thinking. Skilled in CRM software and maintaining accurate records, driving efficiency and reducing unwarrantable repair costs.
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Overview
11
11
years of professional experience
Work History
Warranty Administrator
Thunder Chrysler Dodge Jeep Ram
12.2013 - 05.2025
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Verified client information by analyzing existing evidence on file.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Processed claim paperwork and followed up on missing information to complete processing.
- Reduced company costs by identifying and preventing unwarrantable repair expenses.
- Posted payments to accounts and maintained records.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
Education
High School Diploma -
George Jenkins Senior High School
Lakeland, FL06-2002
Skills
- Call center experience
- Cash Handling
- Professional telephone demeanor
- Well-organized, independent and able to prioritize in a fast paced enviroment
Timeline
Warranty Administrator
Thunder Chrysler Dodge Jeep Ram
12.2013 - 05.2025
High School Diploma -
George Jenkins Senior High School
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