Jessica Kimpflin
Huntley,IL
Summary
Personable and dedicated Customer Service Representative with extensive experience in phone industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Cheerful and upbeat worker with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving customer relationship management issues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Leasing Associate
Continental Properties
South Elgin, Illinois
03.2021 - Current
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Escalated major issues to property manager for immediate remediation.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Studied comps in the area and completed weekly market survey studies to use for further data
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Verified tenant incomes and other information
Customer Service Representative
Verizon
Rolling Meadows, IL
01.2020 - 03.2021
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Reviewed account and service histories to identify trends and issues.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
Preschool Teacher
Cadence Academy
Algonquin, IL
09.2018 - 01.2020
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Organized and led activities to promote physical, mental and social development.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Established indoor and outdoor safe play environments for toddler-age children.
- Identified early signs of emotional and developmental problems in children.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Promoted good behaviors by using positive reinforcement methods with children.
- Distributed quarterly progress assessments and milestone reports to each parent.
- Developed professional relationships with parents, teachers, directors and therapists.
- Incorporated music, art and theater into lesson planning.
- Created and implemented developmentally appropriate curriculum addressing all learning styles.
Teacher
Little Hands Preschool and home daycare
Huntley, IL
12.2014 - 09.2018
- My responsibilities for this job were opening and closing the preschool which includes sanitizing the environment, cleaning, and preparing bottles/cups for the day.
- Helped students build learning and study skills to achieve educational goals.
- Applied proactive behavior management techniques to facilitate classroom discipline.
- Worked outside normal hours to be available to answer parent and student questions.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Temp Worker
Cook Apartments
Libertyville, IL
11.2014 - 10.2015
- Pitched in to assist supervisors and to handle various tasks.
- Organized and cleaned work areas for safety and professional appearance.
- Greeted customers and offered immediate assistance.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments.
Temp Worker
Firethorne Apartments
St Charles, IL
09.2014 - 10.2015
- Responsible for answering the phone and taking messages
- Pitched in to assist supervisors and to handle various tasks.
- Greeted customers and offered immediate assistance.
Temp Worker
Savanna Ridge Apartments
Wildwood, IL
05.2013 - 10.2014
- Pitched in to assist supervisors and to handle various tasks.
- Organized and cleaned work areas for safety and professional appearance.
- Greeted customers and offered immediate assistance.
- Documented conversations with customers to track requests, problems and solutions.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
Hostess
The Forester
Crystal Lake, IL
11.2013 - 03.2014
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Communicated with kitchen staff about cook times to foster customer satisfaction.
- Answered customers' questions about hours, seating, current wait time and other information.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Pizza Maker
Papa Murphy's
Woodstock, IL
04.2013 - 08.2013
- Built pizzas using proper amount of dough and quantities of toppings according to specifications.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Organized food preparation stations and replenished supplies regularly.
- Kept stations stocked and ready for use to maximize productivity.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Assisted customers, including answering questions and preparing orders.
Education
Child Development
McHenry County College
Crystal Lake, ILHuman Resources Management
Strayer University
Washington, DCWoodstock High School
2013
Skills
- Problem-solving abilities
- Call center experience
- Quality assurance controls
- Customer relations
- Credit card payment processing
- Reliable and trustworthy
- Working collaboratively
- People skills
- Work ethic
- Teambuilding
- Communication
- Friendly, positive attitude
- Calm and patient
- Schedule creation and maintenance
- CPR/First-aid certified
- Conflict resolution techniques
Accomplishments
- I graduated High School a semester early and throughout high school, I was on Honor Roll.
- I started attending college a semester earlier than the rest of my high school graduating class.
- My first semester at college I made the Dean's list and had all A's.
Certification
- Certified in CPR
Timeline
Leasing Associate
Continental Properties
03.2021 - Current
Customer Service Representative
Verizon
01.2020 - 03.2021
Preschool Teacher
Cadence Academy
09.2018 - 01.2020
Teacher
Little Hands Preschool and home daycare
12.2014 - 09.2018
Temp Worker
Cook Apartments
11.2014 - 10.2015
Temp Worker
Firethorne Apartments
09.2014 - 10.2015
Hostess
The Forester
11.2013 - 03.2014
Temp Worker
Savanna Ridge Apartments
05.2013 - 10.2014
Pizza Maker
Papa Murphy's
04.2013 - 08.2013
Child Development
McHenry County College
Human Resources Management
Strayer University
Woodstock High School
- Certified in CPR
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