Srivani Mamidala
Huntley,IL
Summary
Experienced education professional with a strong focus on fostering an engaging learning environment. Skilled in classroom management, curriculum implementation, and student assessment. Known for team collaboration, adaptability, and achieving results. Reliable and responsive to changing educational needs.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Responsible Cashier proficient in handling money, restocking merchandise, and helping customers locate products.
Talented Tutor offering outstanding communication and problem-solving skills. Fosters a positive learning environment by encouraging students to develop individual skills.
Overview
20
20
years of professional experience
Work History
Substitute Teacher
Algonquin, Huntley and Cary School Districts
11.2023 - Current
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as a substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
Customer Service Specialist
QCSS Inc
02.2018 - 06.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Attended telephone skills and program information training sessions to boost aptitude.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Boosted customer service satisfaction ratings through consistent quality control.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Lead Cash Register
LL Bean
03.2008 - 07.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Assistant Electronics Engineer
Electronics Corporation Of India
03.2006 - 03.2007
- Repaired printed circuit boards or subassemblies by replacing electronic and or mechanical components in correct orientation.
- Carried out surveys to determine condition of existing systems and made recommendations for further improvement.
- Read blueprints, wiring diagrams, schematic drawings and engineering instructions to properly assemble electronics units.
- Performed preventive maintenance and calibration of equipment and systems.
Tutor
Self Employed Services
09.2005 - 03.2007
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
Education
Bachelor of Science - Electronics And Communications
Jawaharlal Nehru Technological University
Hyderabad, India03.2007
Skills
- Classroom management
- Student engagement
- Lesson plan implementation
- Creativity in teaching
- Customer Relations
- Process Optimization
- Excellent Written and Oral Communication
- Problem Resolution
- Data Entry
- Computer Proficiency
- Call Center Operations
- Active Listening
Timeline
Substitute Teacher
Algonquin, Huntley and Cary School Districts
11.2023 - Current
Customer Service Specialist
QCSS Inc
02.2018 - 06.2019
Lead Cash Register
LL Bean
03.2008 - 07.2012
Assistant Electronics Engineer
Electronics Corporation Of India
03.2006 - 03.2007
Tutor
Self Employed Services
09.2005 - 03.2007
Bachelor of Science - Electronics And Communications
Jawaharlal Nehru Technological University
Similar Profiles
Mark PetryniecMark Petryniec
Head Softball Coach at Huntley High School/Illinois School District 158Head Softball Coach at Huntley High School/Illinois School District 158
Rebecca Moore-NullRebecca Moore-Null
Instructional Designer & Learning Strategist at Huntley Hills Elementary & Montessori SchoolInstructional Designer & Learning Strategist at Huntley Hills Elementary & Montessori School
Tracy SarcinelliTracy Sarcinelli
Paraprofessional (RtI Aide ) at Huntley School District 158Paraprofessional (RtI Aide ) at Huntley School District 158
Fatima SyedaFatima Syeda
Physical Therapist Technician at Team Rehabilitation Physical TherapyPhysical Therapist Technician at Team Rehabilitation Physical Therapy
Eva FlorezEva Florez
Liability Claims Adjuster at Liberty MutualLiability Claims Adjuster at Liberty Mutual