Jessica Kiss
Adminstrative Manager
Holloman Air Force Base,NM
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
16
16
years of professional experience
Work History
Receptionist
WinnCompanies
Holloman Air Force Base, NM
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Adminstrative Manger
Texas Roadhouse
01.2017 - 12.2018
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Approved regular payroll submissions for employees.
- Developed and maintained relationships with customers and suppliers through account development.
Key Employer/Assistant Manager in Training
Texas Roadhouse
01.2015 - 10.2017
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Developed and maintained relationships with customers and suppliers through account development.
Server
Texas Roadhouse
01.2014 - 10.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Key Employer/Assistant Manager
Texas Roadhouse
06.2012 - 06.2013
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Server
Texas Roadhouse
06.2011 - 06.2013
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
Cosmetologist
Sonoma Salon And Spa
01.2008 - 02.2010
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Offered professional cuts, color services and extensions to salon customers.
Education
Licensed Cosmetologist - Cosmetology
Capitol School of Hairstyling & Esthetics
Omaha, NE02.2006
No Degree - General Education
Northwestern College
Orange City, IAHigh School Diploma -
Moc-Floyd Valley High School
Orange City, IA05.2003
Skills
- Administrative Management
- Detail Oriented
- Scheduling and Coordinating
- Technical Proficiency
- Program Optimization
- POS Inventory System Operation
- Managing Cash Register
- Administration and Reporting
- Payroll Verification
- Resolving Complaints
- Records Organization and Management
- Managing Appointments
- Reconciling Cash Drawers
Timeline
Receptionist
WinnCompanies
10.2023 - Current
Adminstrative Manger
Texas Roadhouse
01.2017 - 12.2018
Key Employer/Assistant Manager in Training
Texas Roadhouse
01.2015 - 10.2017
Server
Texas Roadhouse
01.2014 - 10.2017
Key Employer/Assistant Manager
Texas Roadhouse
06.2012 - 06.2013
Server
Texas Roadhouse
06.2011 - 06.2013
Cosmetologist
Sonoma Salon And Spa
01.2008 - 02.2010
Licensed Cosmetologist - Cosmetology
Capitol School of Hairstyling & Esthetics
No Degree - General Education
Northwestern College
High School Diploma -
Moc-Floyd Valley High School