Kathy Sisney

Check patient in and out

collection

answer multi phone lines

collect copayment

verify insurance

medical record

scan all information into patient chart

daily deposits

triage patient

VEP eye testing

assists office manager when needed

• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered central telephone system and directed calls accordingly.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Handled cash transactions and maintained sales and payments records accurately.
• Managed multiple tasks and met time-sensitive deadlines.
• Corresponded with clients through email, telephone, or postal mail.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Maintained confidentiality of information regarding clients and company.

check in patient

answer multi phone lines

medical records

referrals

daily deposits

collection of past due accounts

collect patient copay

Check patient in

Medical records

Answer multi phone lines

Referrals

Prepare charts for Medicare and Medicaid audits

Calibrated CBC machine

Daily deposit

Collection

Triage patient

Verify Insurance

Collect copayment

Post insurance payment