Jessica Klopchin
Tampa,United States
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Facility Manager
SP+ Parking
Tampa, United States
01.2016 - Current
- Oversee daily operations, ensuring optimal facility performance and customer satisfaction
- Implemented cost-saving measures, achieving measurable reductions in operational expenses
- Coordinate team efforts, fostering a collaborative environment for improved service delivery
- Address and resolve facility issues promptly, enhancing overall operational efficiency
- Develop strategic plans for facility maintenance, resulting in enhanced operational reliability
- Implemented a comprehensive maintenance schedule, ensuring optimal facility operations and achieving substantial reductions in downtime
- Cultivated a positive work environment by promoting team engagement and professional development, enhancing staff morale and productivity
- Streamlined daily operations to enhance facility performance, leading to improved customer satisfaction and operational reliability
- Fostered teamwork through regular training sessions, boosting service quality and resulting in noticeable gains in client retention
- Cultivated a positive workplace culture, enhancing staff morale through engagement initiatives and professional development opportunities
- Streamlined daily operations to elevate facility performance, driving improved customer satisfaction and operational reliability
Lead Supervisor
ABM Industries
Tampa, Florida
02.2012 - 01.2016
- Proposed or approved modifications to project plans.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Handled customer service issues with a goal to provide outstanding customer support
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Developed and implemented operational plans to ensure efficient workflow of daily tasks.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Monitored staff performance, providing feedback and coaching employees on their job duties.
- Trained new hires on company policies, procedures, and processes.
Education
Business management -
Post University
01.2019
Skills
- Safety Compliance
- Budgeting
- Sustainability Practices
- Asset Management
- Team Leadership
- Project Management
Timeline
Facility Manager
SP+ Parking
01.2016 - Current
Lead Supervisor
ABM Industries
02.2012 - 01.2016
Business management -
Post University