Jessica Kopplin
Muskego,WI
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer Service Specialist
Horizon Performance Technologies LLC
01.2012 - Current
- Maintain E-Commerce website
- Spare parts division for OEM customer base and new customers.
- Managing price sheets and creating parts lists.
- Managing inventory of product on E-commerce platform and internally with service department.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Handled escalated calls calmly, finding resolutions that satisfied both the customer's and company's needs.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Resolved concerns with products or services to help with retention and drive sales.
- Updated account information to maintain customer records.
Subway Artist/Cashier
Subway Sandwiches
04.2008 - 01.2012
- Base for understanding customer service
- Learning how to approach situations with care and decisiveness
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Some College (No Degree) - Interior Design
Waukesha County Technical College
Pewaukee, WIHigh School Diploma -
Pius XI High School
Wauwatosa, WI05.2008
Skills
- Good communication skills
- Customer Service
- Microsoft Office Suite
- Sage 50
- BigCommerce / Volusion
- 74 wpm
- Price quotes
- Customer Order Management
- Data Entry
- Sales closing
References
- Greg Aukofer, 262-229-5500
- Erik Grabowski, 414-839-8353
Timeline
Customer Service Specialist
Horizon Performance Technologies LLC
01.2012 - Current
Subway Artist/Cashier
Subway Sandwiches
04.2008 - 01.2012
Some College (No Degree) - Interior Design
Waukesha County Technical College
High School Diploma -
Pius XI High School
Similar Profiles
Ghazanfar AliGhazanfar Ali
Senior Graphic Designer at Horizon TechnologiesSenior Graphic Designer at Horizon Technologies
Roberto AlcalaRoberto Alcala
CNC Lathe Machinist at Performance Machine Technologies Inc.CNC Lathe Machinist at Performance Machine Technologies Inc.
Al KinderAl Kinder
Master Mobile Technician at Gt Performance TechnologiesMaster Mobile Technician at Gt Performance Technologies