Jessica Kough
Rohnert Park,CA
Summary
Proven track record in retail operations and event coordination, consistently delivering exceptional customer experiences and operational efficiency.
Overview
8
8
years of professional experience
Work History
Retail Merchandising Manager
Dollar Tree Stores
Cotati, CA
03.2019 - Current
- Led daily store operations, supervising a team of 15–30 associates while maintaining high standards of customer service.
- Implemented strategic merchandising and promotional campaigns, enhancing customer engagement.
- Managed inventory levels through accurate forecasting and loss prevention initiatives, improving stock availability.
- Recruited, trained, and developed team members, boosting productivity and employee retention.
- Monitored key performance indicators (KPIs) and implemented action plans to exceed sales and customer satisfaction targets.
- Resolved customer concerns professionally, fostering customer loyalty and maintaining high satisfaction scores.
Education
High School Diploma -
Temescal High School
Napa, CA06-1995
Skills
- Customer service
- Team leadership
- Supply chain coordination
- Inventory management
- Staff training and development
- Attention to detail
- Adaptability and flexibility
- Time management
- Event coordination
- Merchandise presentation
- Space optimization
- Promotional planning
- Problem-solving
- Effective communication
- Teamwork
- Relationship building
Additional Information
Maintained life time membership in local American legion and girl scouts.
Have planned, created and carried out every aspect of numerous funerals and high end social events.
Expect at creating needed accommodations for any event.
Timeline
Retail Merchandising Manager
Dollar Tree Stores
03.2019 - Current
High School Diploma -
Temescal High School