Jessica Kuzma
Vancouver,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Dispatcher
Reliable Appliance Repair
10.2019 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained updated and detailed records of calls in physical and electronic database.
- Performed wide-ranging administrative, financial and service-related functions.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Responded to inbound inquiries regarding accounts and payments.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
Customer Service Representative
Applaince And Refridgeration Hospaital
04.2015 - 10.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Developed and maintained positive relationships with clients to maximize collections.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
Education
High School Diploma -
Evergreen High School
Vancouver, WA06.2008
Skills
- Prioritizing Calls
- Typing Proficiency
- Recordkeeping Strengths
- Multi-Line Telephone Operation
- Calm and Professional Under Pressure
- Customer Service
- Schedule Coordination
- Great at Multi-Tasking
Timeline
Dispatcher
Reliable Appliance Repair
10.2019 - Current
Customer Service Representative
Applaince And Refridgeration Hospaital
04.2015 - 10.2019
High School Diploma -
Evergreen High School
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