Jessica Kwiatkowski
Roseville
Summary
Dedicated Medical Assistant with expertise in phlebotomy, EMR/EHR systems, and patient scheduling. Committed to enhancing clinic efficiency and ensuring compliance with HIPAA regulations.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Hematology Oncology Consultants
Royal Oak, MI
08.2013 - 02.2017
- Assisted healthcare providers in patient examinations and treatments, ensuring compliance with safety protocols.
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Conducted preliminary patient assessments, documenting medical histories and vital signs accurately.
- Implemented new electronic health record (EHR) system features, enhancing data retrieval efficiency for clinical staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
Birmingham Pediatrics & Wellness Center
Bloomfield Hills, MI
03.2013 - 08.2013
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
Residential Health Care
Warren, MI
03.2012 - 03.2013
- Educated patients on treatment plans, fostering improved understanding and adherence.
- Collaborated with interdisciplinary teams to develop patient care plans, improving overall treatment outcomes and coordination of services.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Assisted with payroll
Education
Certified Medical Assistant - Medical Assistant
Career Advancement Studies in Healthcare Institute
Mount Clemens, MI03-2012
Skills
- HIPAA compliance
- Patient scheduling
- EMR / EHR
- Phlebotomy
- Reliable team player
- Phlebotomy techniques
- Specimens collection and processing
- Appointment setting
- Prioritizing stat orders
- Diagnostic testing assistance
- Lab equipment operation
- Lab equipment calibration
Timeline
Medical Assistant
Hematology Oncology Consultants
08.2013 - 02.2017
Medical Assistant
Birmingham Pediatrics & Wellness Center
03.2013 - 08.2013
Medical Assistant
Residential Health Care
03.2012 - 03.2013
Certified Medical Assistant - Medical Assistant
Career Advancement Studies in Healthcare Institute