Jessica LaBouve
Austin,TX
Summary
Dependable assistant with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
14
14
years of professional experience
Work History
Barista
White Lodging
02.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
Patient Service Representative
Austin Radiological Association
08.2019 - 07.2020
- Took copayments and compiled daily financial records.
- Explained plans for treatment and payment options.
- Assisted patients in filling out check-in and payment paperwork.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used software to schedule and reschedule appointments.
Receptionist
Thrive Affordable Vet Care
05.2018 - 07.2019
- Directed over 150 incoming calls daily to internal personnel and departments, routing to best-qualified department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Retail Sales Representative
AT&T Inc.
07.2016 - 12.2017
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Recommended merchandise to customers based on needs and preferences.
Customer Service Representative
Progressive
10.2014 - 07.2016
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Target
11.2010 - 05.2014
- Operated cash register for cash, check and credit card transactions.
- Checked prices for customers and processed items sold by scanning barcodes.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School Diploma -
John B Connally High School
Austin, TX5 2013
Skills
- Reception duties
- Microsoft Office
- Directing Callers
- Administrative support
- Patient Assistance
- Cash Handling
- Faxing Documents
- Customer Service
- Listening Skills
- Time Management
- HIPAA Compliance
- Medical Terminology
Timeline
Barista
White Lodging
02.2024 - Current
Patient Service Representative
Austin Radiological Association
08.2019 - 07.2020
Receptionist
Thrive Affordable Vet Care
05.2018 - 07.2019
Retail Sales Representative
AT&T Inc.
07.2016 - 12.2017
Customer Service Representative
Progressive
10.2014 - 07.2016
Cashier
Target
11.2010 - 05.2014
High School Diploma -
John B Connally High School