JESSICA LAINE BLIZZARD
Ridgeley,West Virginia
Summary
Skilled Direct Care Worker and Customer Service Representative with a proven track record in compassionate caregiving and effective client communication. Excelled in behavior redirection and resolving customer inquiries at CyberRep, enhancing client safety and satisfaction. Adept at care plan assessment and offering emotional support, consistently prioritizing client health and dignity. Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.
Overview
24
24
years of professional experience
Work History
Direct Care Worker
WV IDD Waiver Program
Ridgeley, West Virginia
10.2017 - Current
- Provided housekeeping and cleaning services to disinfect living environment and reduce pathogens
- Helped client with personal grooming to promote self-care and boost confidence
- Assisted residents in and out of bed and wheelchairs to reduce falls
- Prepared healthy meals and snacks and assisted with feeding
- Guided resident to bathroom and provided care
- Operated motor vehicle to transport resident to appointments or recreational outings
- Prioritized personal safety, health and development through person-centered care
- Monitored and assisted with daily living activities such as bathing, grooming and room care
- Delivered personal care and support aligned with individual support plans
- Drove individual to community outings or scheduled appointments
- Encouraged individual to take ownership of daily decision-making
- Supported level of care to maintain patient health, safety and dignity
- Provided sensory and social stimulation to program individuals under direction of recreational therapists
- Helped to develop and update individual care plans to meet changing needs of my client
Customer Service Representative
CyberRep
Frostburg, Maryland
03.2001 - 01.2003
- Answered inbound calls to greet and assist customers with various needs and questions
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Documented detailed notes in CRM system to track customer interactions
- Communicated with clients over phone, email and chat platforms
- De-escalated customer complaints using specialized communication techniques
- Built strong knowledge of product line to assist customers in selecting products
- Returned customer calls and responded to inquiries and complaints
- Offered products and services to meet customers' needs and goals
- Navigated multiple systems to identify source of issue
- Resolved product and service issues promptly
- Relayed new and relevant information to customers and followed up on promises
- Handled escalated callers to reach positive outcomes
- Presented existing and prospective customers with valuable information to aid decision-making
Education
Certificate for Office Information Specialist - Medical Billing and Coding
Allegany College of Maryland
Cumberland, Maryland05.2010
Health Science -
Frankfort High School
Ridgeley, West Virginia05.2000
Skills
- Client safety and first aid
- Community activities
- Care plan assessment
- Behavior redirection
- Client documentation
- Compassionate client care
- CPR certified
- Compassionate caregiving
- Emotional support
- Adaptive learning
- Physical therapy support
- Personal hygiene assistance
- Medication administration
- Mobility assistance
Affiliations
- I enjoy helping others to improve their life
- I am skilled at counseling others in crisis
- Love working within a community to improve areas to make a positive difference
Timeline
Direct Care Worker
WV IDD Waiver Program
10.2017 - Current
Customer Service Representative
CyberRep
03.2001 - 01.2003
Certificate for Office Information Specialist - Medical Billing and Coding
Allegany College of Maryland
Health Science -
Frankfort High School
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