Jessica Lamott
Indianapolis,IN
Summary
Adept Operations Compliance Specialist with a proven track record at Financial Center Credit Union, enhancing compliance through meticulous audits and data analysis. Spearheaded initiatives that streamlined regulatory processes. Renowned for exceptional documentation skills and fostering collaborative environments, I excel in compliance oversight and operations management, driving significant improvements in compliance and operational excellence.
Overview
9
9
years of professional experience
Work History
Operations Compliance Specialist
Financial Center Credit Union
08.2023 - Current
- Served as subject matter expert by advising staff directly throughout audits or to remedy compliance issues.
- Managed quality procedures to reduce overdue compliance matters
- Analyzed data trends from ongoing monitoring efforts, utilizing insights gained to improve upon existing compliance initiatives further continually.
- Worked closely with QA Manager and Operations to address any instances of non-compliance or potential violations promptly.
- Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
- Collaborated with other departments to integrate compliance considerations into daily business operations seamlessly.
- Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
- Conducted Monthly, Quarterly, Semi-Annual, Annual and Focus compliance audits and provide results within a timeline manner
- Futher develop advanced Excel capabilities
Lead Associate of Operations
Chase Bank
03.2016 - 08.2023
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Spearheaded branch initiatives for growth in sales, loans, and other services, resulting in increased revenue generation.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Assisted with day-to-day operations, working efficiently and productively with all team members while demonstrating respect, friendliness, and willingness to help when needed.
- Managed a team up to 10 people with a focus on business banking, day to day Operations, money management and monthly/quarterly metics.
Education
High School Diploma -
Perry Meridian High School
Indianapolis, IN05-2013
Skills
- Compliance monitoring
- Internal auditing
- Compliance oversight
- Auditing processes
- Reporting skills
- Documentation skills
- Research proficiency
- Operations management
Timeline
Operations Compliance Specialist
Financial Center Credit Union
08.2023 - Current
Lead Associate of Operations
Chase Bank
03.2016 - 08.2023
High School Diploma -
Perry Meridian High School
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