Jessica Lane
Fort Hood,TX
Summary
Enthusiastic team player eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Knowledgeable and dedicated customer service professional with extensive experience in various professional positions. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Property Manager
Passariello Management
Killeen, Texas
05.2022 - Current
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Helped maintain tenants accounts across 200+ property units
Admin - COVID-19 Tester and Vaccinator
Embry Health
Waco, Texas
02.2022 - 05.2022
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Performed nasal swab and rapid antibody testing via blood droplet collection.
- Oversaw in-person and curbside patient registration and processing.
- Collected and treated patient samples to test for COVID-19 infection.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Set up, maintained and verified sterility of lab equipment and tools.
Case Manager
Anthony Medical & Chiropractic
Killeen, TX
07.2021 - 05.2022
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Evaluated treatment plans against individual goals and healthcare standards.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Coordinated customer service, patient scheduling and billing
- Managed up to 20 New Patients path of care daily
Census Enumerator
United States Census Bureau
Killeen, TX
08.2020 - 11.2020
- Obtained updated contact information from all subjects and verified data for accuracy.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Explained questions in better detail for interviewees to allow truthful answers.
- Conducted interviews with participants to assess eligibility.
- Worked on 5-30 cases per day
Guest Engagement Specialist
Hilton Worldwide
Carrollton, TX
05.2014 - 08.2020
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Maintained excellent attendance record, consistently arriving to work on time.
- Assisted over 30 guest per shift
Play Group Coordinator
ACS Services
Baumholder, Germany
08.2012 - 12.2012
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Promoted sensory development by providing access to different textures.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
- Established safe play environment for children.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Overlooked 10-20 children per group
Registered Medical Assistant
Quickcare MD
Leesville, LA
11.2009 - 12.2010
- Obtained client medical history, including medication information, symptoms and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Cared for an average of 5 patients at one time
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
Medical Assistant
Pediatric And Endocrinology Clinic
Leesville, LA
03.2008 - 06.2009
- Provided exemplary training in office procedures and policies to all new employees.
- Facilitated HIPAA and JCAHO reviews through patient chart audits, inventory and supply management, medication inventory management, biohazard management, and maintaining patient medical record confidentiality compliance; ensured all patient care, unit operations, and nursing protocols were in place and adhered to.
- Collected specimens for lab testing, practicing aseptic technique to reduce risk of infection.
- Communicated with healthcare workers and physicians concerning test results.
- Recorded vitals and communicated with physicians to provide health updates.
- Kept detailed medical records of patient histories, vital signs and test results, using electronic medical record system.
- Transcribed laboratory test results into patient charts.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Cared for an average of 40 pediatric patients per day.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Education
Associate of Science - Medical Assisting
Andover College
South Portland, Maine01.2008
Skills
- Client Engagement
- Recordkeeping
- Relationship development
- Payment processing
- EMR / EHR
- CPR
- Patient-focused care
- Patient Scheduling
- Verbal and written communication
- Conflict resolution skills
- Monthly Fee and Payment Collection
- Vacancy Marketing
- Property Showing
- Spreadsheet Tracking
Timeline
Property Manager
Passariello Management
05.2022 - Current
Admin - COVID-19 Tester and Vaccinator
Embry Health
02.2022 - 05.2022
Case Manager
Anthony Medical & Chiropractic
07.2021 - 05.2022
Census Enumerator
United States Census Bureau
08.2020 - 11.2020
Guest Engagement Specialist
Hilton Worldwide
05.2014 - 08.2020
Play Group Coordinator
ACS Services
08.2012 - 12.2012
Registered Medical Assistant
Quickcare MD
11.2009 - 12.2010
Medical Assistant
Pediatric And Endocrinology Clinic
03.2008 - 06.2009
Associate of Science - Medical Assisting
Andover College