Karlie Kelly
New York
Summary
Dynamic Property Manager with a proven track record at Halstead Management, excelling in client engagement and team leadership. Enhanced tenant satisfaction through proactive communication and efficient conflict resolution. Skilled in property inspections and budget management, driving profitability while fostering a high-quality living environment.
Overview
7
7
years of professional experience
Work History
Property Manager
Halstead Management
04.2024 - Current
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Worked with a committee to put on monthly events for residents within the buildings budget
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Overseeing a staff of 19
Assistant Property Manager
Halstead Managment
06.2021 - 04.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
Leasing Administrator /Digital Marketing Manager
Firstservice Realty NYC ( Now AZ Realty NYC)
03.2019 - 06.2021
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Maintained accurate records of all transactions, consistently updating lease files for easy reference by management staff.
- Facilitated smooth transitions for new tenants by preparing comprehensive welcome packages containing essential information about the community amenities, rules, and contact information for relevant personnel.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Streamlined leasing processes for increased efficiency, implementing a digital filing system and managing lease agreements.
Education
No Degree -
College of Staten Island
Staten Island, NYSkills
- Client engagement
- Collaborative networking abilities
- Customer service expertise
- Exceptional oral and written communication skills
- Team leadership including overseeing a team of 19
- Property tours and inspections
- Property management
- Payment collection
- Administrative support
- Adaptable
- Property marketing and promotion
- Property inspections
Timeline
Property Manager
Halstead Management
04.2024 - Current
Assistant Property Manager
Halstead Managment
06.2021 - 04.2024
Leasing Administrator /Digital Marketing Manager
Firstservice Realty NYC ( Now AZ Realty NYC)
03.2019 - 06.2021
No Degree -
College of Staten Island