Jessica Lantz
Grottoes,VA - Virginia
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Valley Mission Thrift Store. Expert in cash register operation and customer service, I excel in teamwork and problem-solving, significantly improving team efficiency and customer loyalty. Skilled in verbal communication, I foster positive relationships and drive results through strategic collaboration and time management.
Overview
15
15
years of professional experience
Work History
Sales Associate
Valley Mission Thrift Store
11.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Substitute Teacher, K-5
Augusta County Public Schools
08.2020 - 05.2022
- Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
- Established clear expectations for behavior and consistently enforced consequences in order to maintain an orderly classroom conducive to learning.
- Enhanced classroom management skills by implementing clear expectations and consistent consequences for behavior.
- Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.
- Implemented creative teaching methods that engaged students in the learning process while still adhering to curriculum requirements and state educational standards.
Certified Nursing Assistant
Bridgewater Retirement Community
02.2009 - 10.2015
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Education
High School Diploma -
Harrisonburg High School
Harrisonburg, VA06.1995
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
- Verbal/written communication
- Cash Register Operation
Gardening Fishing Reading Nature enthusiast
I love being outdoors! I enjoy learning about different native plants that are edible or have medicinal properties. Hiking and fishing are hobbies, and I'm an avid reader.
Languages
Spanish
Limited Working
Timeline
Sales Associate
Valley Mission Thrift Store
11.2021 - Current
Substitute Teacher, K-5
Augusta County Public Schools
08.2020 - 05.2022
Certified Nursing Assistant
Bridgewater Retirement Community
02.2009 - 10.2015
High School Diploma -
Harrisonburg High School
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