Jessica La Rosa
Miami
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
Work History
Customer Service Representative
Cano health
Miami
05.2022 - Current
- Assisted patients with appointment scheduling and registration processes.
- Responded to customer inquiries via phone and in person promptly.
- Maintained accurate patient records in electronic health systems.
- Provided support to medical staff during patient intake procedures.
- Coordinated with insurance providers to verify coverage details.
- Educated patients on available services and health programs offered.
- Handled billing inquiries and processed payments efficiently.
- Collaborated with team members to improve service delivery methods.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Paralegal
Law offices of jose francisco
Doral
06.2020 - 01.2022
- Conducted legal research to support case preparation and strategy development.
- Drafted legal documents including pleadings, motions, and discovery requests.
- Organized case files and maintained accurate electronic records for easy access.
- Assisted attorneys in trial preparation by compiling evidence and exhibits.
- Communicated with clients to gather information and provide case updates.
- Reviewed and summarized depositions and other legal documents for attorney review.
- Coordinated scheduling of meetings, depositions, and court appearances for attorneys.
- Provided administrative support such as answering phones or scheduling appointments.
- Maintained client files according to established protocols.
- Maintained calendars for upcoming court dates or deadlines related to cases.
Customer Service Representative
La colonia medical center
Miami
01.2017 - 08.2020
- Assisted patients with appointment scheduling and registration processes.
- Responded to customer inquiries via phone and in person promptly.
- Maintained accurate patient records in electronic health systems.
- Coordinated with insurance providers to verify coverage details.
- Handled billing inquiries and processed payments efficiently.
- Educated patients on available services and health programs offered.
- Collaborated with team members to improve service delivery methods.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Hialeah Gardens High School
Miami, FLSkills
- Appointment scheduling
- Electronic health records
- Insurance verification
- Billing inquiries
- Customer support
Timeline
Customer Service Representative
Cano health
05.2022 - Current
Paralegal
Law offices of jose francisco
06.2020 - 01.2022
Customer Service Representative
La colonia medical center
01.2017 - 08.2020
Hialeah Gardens High School