JESSICA LAUREANO
LYNDHURST,US
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
1
1
year of professional experience
Work History
Patient Service Representative
Radnet- New Jersey Imaging Network
Nutley, New Jersey
06.2025 - Current
- Greeted patients and ensured a welcoming environment at imaging facility.
- Scheduled appointments and managed patient flow efficiently throughout the day.
- Coordinated with medical staff to prepare patients for imaging services.
- Assisted patients in completing necessary forms and documents prior to visits.
- Maintained cleanliness and organization of reception area and waiting rooms.
- Handled incoming calls, responded to inquiries, and resolved patient concerns promptly.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Administrative Assistant/Receptionist
Ergon
New York City
02.2025 - 04.2025
- Managed incoming calls, ensuring efficient communication and client satisfaction
- Welcomed clients, enhancing their first impression and facility experience
- Demonstrated strong interpersonal skills in client interactions
- Provided exceptional front desk service, ensuring a welcoming environment that enhanced visitor satisfaction and fostered positive first impressions.
- Coordinated communication between departments, facilitating smooth information flow and improving collaboration on interdepartmental projects.
Assistant Vascular Technologist
Magnus Imaging
- Supported vascular tech in scans, ensuring efficiency and accuracy in patient diagnostics.
- Maintained sterile environment post-patient, enhancing safety and compliance.
- Collaborated with team to streamline processes, improving patient turnover.
- Applied meticulous attention to detail in equipment sanitation, reducing contamination risks.
Education
A.A.S. - CARDIOVASCULAR SONOGRAPHER
Eastwick College-Nutley
Nutley, NJMEDICAL BILLING AND CODING -
Hunter College
New York, NYSkills
- Medical Terminology
- Microsoft Word
- Microsoft Excel
- PowerPoint
- Patient Care
- Medical Billing
Timeline
Patient Service Representative
Radnet- New Jersey Imaging Network
06.2025 - Current
Administrative Assistant/Receptionist
Ergon
02.2025 - 04.2025
Assistant Vascular Technologist
Magnus Imaging
A.A.S. - CARDIOVASCULAR SONOGRAPHER
Eastwick College-Nutley
MEDICAL BILLING AND CODING -
Hunter College