Marissa Corman
Lyndhurst,OH
Summary
Office representative and nursing student, equipped with a strong history in administrative functions and client relations. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and productivity.
Skilled in multitasking and problem-solving, bringing meticulous approach to every task. As well as knowledge of managing, and delegating tasks that support the teams objectives effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Representative
Gordon Weston State Farm
02.2021 - Current
- Managing client inquiries, ensuring prompt and accurate responses to enhance customer satisfaction.
- Coordinated appointment scheduling with quotes given.
- Developing and maintaining comprehensive knowledge of insurance products to assist customers effectively.
- Processing policy changes, ensuring compliance with company protocols and regulations.
- Collaboration with my team members and agent on projects to promote sales, contributing to successful outcomes.
- Addressing questions or concerns clients may have, in a timely professional manner.
- Ensuring efficient problem-solving skills while troubleshooting technical issues related to computer software programs used within the office.
Beauty Advisor
Ulta Cosmetics
03.2019 - 02.2021
- Advised clients on skincare and makeup products to enhance beauty routines and confidence.
- Demonstrated product application techniques, improving customer satisfaction and engagement.
- Maintained up-to-date knowledge of beauty trends and brand offerings for informed recommendations.
- Assisted in merchandising displays, ensuring optimal presentation of products in-store.
- Trained new staff on product knowledge and customer service best practices for consistent performance.
- Processed payments, entering sales in register for prompt customer service.
Manager
Dairy Queen
01.2017 - 03.2019
- Monitored daily financial transactions, and made deposits for the company
- Trained and mentored staff in a fast-paced environment to enhance team performance and service quality.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes with other team members.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
Concessions Worker
Highland Heights Pool
06.2016 - 08.2016
- Maintained cleanliness and organization of concession stands to ensure safety standards.
- Managed inventory levels, restocking supplies as needed to avoid shortages.
- Addressed customer inquiries and concerns promptly, enhancing overall guest experience.
- Consistently provided friendly service to promote better customer engagement.
Education
Associate of Applied Science - Nursing
Cuyahoga Community College
Highland Hills, OH12-2025
High School Diploma -
Mayfield Highschool
Mayfield Heights, OH05-2018
Skills
- Strong organization and categorizing
- Document management proficiency
- Positive attitude and a strong problem solver
- Relationship management skills
- Knowledgeable in medical terminology
- Effective task management
- Professional and meticulous attention to detail
- Proficient in fast-paced environments
- Effective problem-solving for clients
Certification
- Licensed State Farm Agent Team Member 11/21/2021 - 09/30/2027
- BLS certification - 1/11/2025 - 01/2027
Timeline
Office Representative
Gordon Weston State Farm
02.2021 - Current
Beauty Advisor
Ulta Cosmetics
03.2019 - 02.2021
Manager
Dairy Queen
01.2017 - 03.2019
Concessions Worker
Highland Heights Pool
06.2016 - 08.2016
Associate of Applied Science - Nursing
Cuyahoga Community College
High School Diploma -
Mayfield Highschool