Jessica Laux
West Bend
Summary
Skilled Human Resources Coordinator with experience in managing all aspects of HR operations, including recruitment, employee relations, and compliance. Strong interpersonal skills combined with knowledge of labor laws and HR best practices. Proven track record in developing effective HR policies and improving employee satisfaction levels. Adept at fostering positive work environments and facilitating staff development initiatives.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Human Resources Coordinator
Fleet Farm
West Bend
11.2021 - Current
- Coordinated recruitment processes to fill open positions across various departments.
- Managed employee onboarding programs to ensure smooth integration into the company.
- Administered benefits enrollment and addressed employee inquiries regarding policies.
- Maintained accurate employee records in compliance with company policies and regulations.
- Facilitated training sessions for new hires on company culture and procedures.
- Assisted in developing employee engagement initiatives to promote workplace satisfaction.
- Supported payroll processing by gathering and verifying timekeeping information from staff.
- Collaborated with management to address employee relations issues and resolve conflicts.
- Updated employee records in HR database system.
- Handled confidential information with discretion and sensitivity.
- Responded to internal inquiries regarding HR policies, procedures, payroll.
- Assisted with recruiting, interviewing, and hiring of new employees.
- Advised managers on disciplinary actions when needed.
- Initialized background checks for potential new hires.
- Organized employee recognition programs to boost morale among staff members.
- Provided guidance on policies and procedures to employees and managers.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Coordinated responses to unemployment claims and participated in hearings as necessary.
- Helped with employee transfers and referrals.
Human Resources Assistant
BSG Maintenance
West Bend
08.2021 - 10.2021
- Assisted in recruiting new employees for BSG Maintenance.
- Reviewed resumes submitted by applicants for open positions.
- Initialized background checks for potential new hires.
District Manager Assistant
Rural Mutual Insurance Company
Madison
09.2018 - 10.2021
- Assisted in managing day-to-day operations of insurance branch.
- Coordinated training sessions for new staff on company policies.
- Facilitated communication between clients and underwriters for policy processing.
- Supported the district manager in strategic planning and decision-making processes.
- Maintained accurate records of employee performance reviews, disciplinary actions, and training programs.
- Collaborated closely with regional staff members on projects related to district operations.
- Participated in recruitment activities.
- Produced thorough, accurate and timely reports.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Critical Care Technician
St Joseph’s Hospital
West Bend
07.2001 - 01.2019
- Monitored patient vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization in critical care areas.
- Documented patient care activities in electronic health records.
- Supported nursing staff during emergency situations and interventions.
- Ensured compliance with safety protocols within the unit environment .
- Collected specimens for laboratory testing per physician order using appropriate techniques.
- Responded quickly to emergency situations involving life-threatening conditions such as cardiac arrests or respiratory failure.
- Performed therapeutic measures such as inter venous lines, wound cleaning/dressings, bladder irrigation and catheterization.
- Monitored cardiac rhythm strips and reported any changes to the medical team.
- Cleaned equipment used during procedures before storing them away safely .
- Administered care to patients suffering from catastrophic traumatic injuries.
- Treated patients with broad range of acute, life-threatening diagnoses.
- Ensured strict compliance with infection control protocols to protect patients, staff, and visitors.
- Prepared treatment rooms for patient examinations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Kept facility stocked with necessary supplies, equipment and instruments.
Education
Associate of Applied Science - Human Resources
Moraine Park Technical College
Fond du Lac, WI 01.2014 - 01.2019
Some College (No Degree) - General Studies
Lake Superior State University
Sault Ste. Marie, MISkills
- Recruitment coordination
- Employee onboarding
- HR policy compliance
- Benefits administration
- Payroll processing
- Employee engagement
- Effective communication
- Interpersonal skills
- Attention to detail
- Organization skills
- People-oriented
Certification
- CPR - American Red Cross- March 2025
Affiliations
- Girl Scouts of Wisconsin Southeast Troop Leader January 2010 to Present
References
References available upon request.
Timeline
Human Resources Coordinator
Fleet Farm
11.2021 - Current
Human Resources Assistant
BSG Maintenance
08.2021 - 10.2021
District Manager Assistant
Rural Mutual Insurance Company
09.2018 - 10.2021
Associate of Applied Science - Human Resources
Moraine Park Technical College
01.2014 - 01.2019
Critical Care Technician
St Joseph’s Hospital
07.2001 - 01.2019
Some College (No Degree) - General Studies
Lake Superior State University