Jessica Lavalle
PORTSAINTLUCIE,FL
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
30
30
years of professional experience
Work History
Store Manager
TJX Companies HomeGoods / HomeSense
PORTSAINTLUCIE, FL
09.2010 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and developed team members to enhance customer service skills.
- Oversaw inventory management and organized product displays for optimal presentation.
- Coordinated staff schedules to meet peak business demand efficiently.
- Conducted regular audits to maintain store standards and cleanliness.
- Implemented sales strategies to promote merchandise and drive customer engagement.
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
- Collaborated with corporate teams to align local promotions with brand goals.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Developed strategies to maximize sales and profitability.
Operations Manager
Old Navy, Gap
Davie, Florida
06.2005 - 09.2010
- Managed daily operations and ensured compliance with company policies.
- Coordinated staff schedules to optimize labor efficiency across departments.
- Oversaw inventory management processes to maintain stock levels and minimize losses.
Operations Manager
Target
Aventura, Florida
08.1996 - 06.2010
- Managed daily operations and ensured compliance with company policies.
- Coordinated staff schedules to optimize labor efficiency across departments.
- Oversaw inventory management processes to maintain stock levels and minimize losses.
Education
Sagrado Corazón De Belen
Lima, PeruSome College (No Degree) - Criminal Justice
Miami Dade College
Miami, FLSkills
- Inventory management
- Sales strategy
- Visual merchandising
- Operations management
- Revenue generation
- Profit maximization
- Budgeting and cost control
- Loss prevention procedures
- Customer management
- Employee supervision
- Staff training
- Recruitment and hiring
- Talent recruitment
- Training and mentoring
- Team building
- Operational efficiency
- Performance auditing
- Compliance assurance
- Policy compliance
- Relationship building and management
- Maximizing profitability
- Multitasking and organization
- Strategic thinker
- Leadership skills
- Conflict resolution
- Effective communication
- Retention strategies
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Store Manager
TJX Companies HomeGoods / HomeSense
09.2010 - Current
Operations Manager
Old Navy, Gap
06.2005 - 09.2010
Operations Manager
Target
08.1996 - 06.2010
Sagrado Corazón De Belen
Some College (No Degree) - Criminal Justice
Miami Dade College