Jessica Lawton
Sloansville
Summary
Results-driven employee with expertise in problem solving, inventory management, and customer service. Proven ability to lead teams and enhance operational efficiency. Hardworking and outgoing. Willing to learn, and am a proven fast learner.
Overview
24
24
years of professional experience
Work History
General Manager
Pangman Outdoor Power
Cobleskill
08.2021 - 02.2026
- Oversaw daily operations of outdoor power equipment sales and service, ensuring smooth workflow and customer satisfaction.
- Managed team of technicians, delivering quality repairs and maintenance to exceed customer expectations.
- Implemented inventory management system for outdoor power products and parts.
- Established relationships with suppliers for timely procurement of equipment and parts.
- Managed all aspects of daily business operations including, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints promptly, maintaining high service standards and fostering customer loyalty.
- In charge of creating product displays as well as sales floor layout and seasonal product rotation.
- Established license and all proper paperwork to become a DMV Registered Dealer in NYS, for sales and registration of off road vehicles.
- Customer service. I answered phones, looked up parts, and wrote service tickets in addition to all of my managerial duties.
Subsitute Teacher
Cobleskill-richmondville School District
Cobleskill
09.2018 - 03.2020
- Covered multiple roles across PreK-5th grades, adapting to diverse classroom needs.
- Provided supervision and instruction during gym classes.
- Long Term Special Ed Sub
- Covered various classrooms upon request
- Provided instruction and guidance to students in the absence of a regular teacher.
Parts Specialist
Spitzie’s Harley Davidson
Albany
03.2008 - 09.2012
- Assisted customers in identifying and selecting appropriate motorcycle parts, enhancing customer satisfaction.
- Handled incoming calls to provide timely support and information, improving customer engagement.
- Sold accessories to customers purchasing new units, increasing overall sales revenue.
- Expanded responsibilities to receiving department-Service window
- Received parts and organized stock room.
- Pulled parts for technician job completion and billed parts to service ticket.
Parts Specialist
Phibbs Powersports
Albany
03.2002 - 02.2008
- Hired to clean parts department
- Stocked shelves and dusted helmets to maintain organized displays
- Pull forward product and maintain clean store appearance
- Expanded responsibilities to answering phones and helping customers locate parts
- Writing service tickets and answering service related questions
- Later learned how to process DMV paperwork and fill out all appropriate paperwork for the sales department.
Skills
- Problem solving
- Critical thinking
- Adaptability
- Hard Worker
- Fast learner
- Personable
Affiliations
Volunteer Youth Sports Coach, Lil Dawgs Football (Cheer) 5 years
Timeline
General Manager
Pangman Outdoor Power
08.2021 - 02.2026
Subsitute Teacher
Cobleskill-richmondville School District
09.2018 - 03.2020
Parts Specialist
Spitzie’s Harley Davidson
03.2008 - 09.2012
Parts Specialist
Phibbs Powersports
03.2002 - 02.2008