Jessica L. Chmielewski
Nottingham,MD
Summary
Targeted opportunities that enhance personal development and support overall company success through effective skill application.
Overview
23
23
years of professional experience
Work History
Store Manager
Kirkland’s
06.2023 - Current
- Facilitated team development and performance enhancement to consistently exceed sales objectives.
- Refined processes to support operational excellence, resulting in improved store efficiency and reduced overhead expenses.
- Implemented strategies to foster a customer-focused environment, ensuring timely resolution of issues to enhance overall satisfaction.
- Trained team members on product knowledge and sales strategies to improve overall sales effectiveness.
- Conducted analysis of sales data to identify market trends and adjust strategies to maximize profitability.
- Engaged with corporate leadership to develop and implement strategic initiatives supporting alignment of store objectives with company vision.
- Directed daily operations with the aim of maintaining a smooth store experience, prioritizing a clean and safe atmosphere for customers and staff.
- Executed inventory control measures and cash management protocols to ensure operational efficiency.
- Led a team of store employees to enhance operational efficiency through effective communication and positive reinforcement.
- Managed product placement and display updates to enhance visibility of new offerings and promotional events.
- Developed and implemented creative visual merchandising displays and store layouts to drive sales growth.
- Ensured timely and accurate payroll submissions to maintain employee satisfaction.
- Performed daily sales transaction reconciliations to maintain financial accuracy and integrity.
- Optimized sales and minimized shrinkage to support business objectives through superior customer service and adherence to established protocols.
- Enhanced workplace morale by fostering strong interpersonal connections among team members through organized team-building activities and consistent acknowledgment of individual accomplishments.
- Created optimized store schedules to enhance service delivery based on anticipated customer traffic and individual staff capabilities.
- Designed a comprehensive employee retention plan aimed at minimizing staff turnover and fostering a positive work environment.
- Facilitated comprehensive onboarding for new hires to enhance their preparedness and success from day one.
Senior Assistant Manager
Kirkland’s
08.2017 - 06.2023
- Enhanced store performance by implementing targeted coaching strategies for team members and facilitating comprehensive recruitment, interviewing, and training initiatives for new hires.
- Analyzed payroll hours to construct weekly associate schedules that meet operational needs.
- Oversaw team development and problem-solving initiatives while adhering to established opening and closing protocols.
- Monitored and evaluated team performance, fostering accountability for personal and group achievements.
- Maintained and organized promotional and merchandising sets, ensuring compliance with established company guidelines.
- Achieved operational efficiency in backroom operations and freight planning through effective team collaboration. Enhanced visual merchandising strategies to improve store aesthetics and customer engagement. Drove inventory management improvements to support overall business objectives.
- Cultivated positive customer interactions and actively supported strategic company initiatives.
Teller
WELLS FARGO
11.2009 - 05.2011
- Processed customer transactions accurately and efficiently, ensuring high levels of service quality.
- Balanced cash drawer daily, maintaining accuracy in financial reporting and compliance with bank policies.
- Assisted customers with account inquiries, providing solutions to enhance customer satisfaction and retention.
- Implemented process improvements that increased transaction efficiency while reducing wait times for customers.
- Monitored compliance with regulatory requirements, mitigating risks associated with banking operations and safeguarding assets.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Manager
FRIENDLY GIFT SHOP
05.2003 - 03.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
B.S. - Fashion Merchandising
UNIVERSITY OF DELAWARE
Newark, DE05.2001
Skills
- Led initiatives to enhance team productivity through effective use of Microsoft Office and internet and social media strategies Familiar with Veras Stock, JDA, and ICIMS Fostered collaboration in team settings while also excelling in independent tasks Responsible for implementing floor sets in approved store layout Created mapping of product location in store Communicated clearly and effectively, even in high-pressure situations Maintained a high level of organization and professionalism A strong leader in recognizing talent and building strong teams with a focus on promoting from within Setting and achieving reasonable goals by remaining highly competitive Member of the company Million Dollar Club for 3 consecutive years Certified in CPR and first aid, contributing to workplace safety
Additional Information
I was a stay at home mom from 2011-2017. During this time I ran a successful childcare business and had a small clothing boutique.
Timeline
Store Manager
Kirkland’s
06.2023 - Current
Senior Assistant Manager
Kirkland’s
08.2017 - 06.2023
Teller
WELLS FARGO
11.2009 - 05.2011
Manager
FRIENDLY GIFT SHOP
05.2003 - 03.2009
B.S. - Fashion Merchandising
UNIVERSITY OF DELAWARE