Jessica Lee
Jamaica,St. Elizabeth
Summary
Dynamic customer service professional with a proven track record at Teleperformance, excelling in conflict resolution and enhancing customer loyalty. Skilled in active listening and critical thinking, I effectively improved team productivity and customer satisfaction through innovative problem-solving and efficient workflows. Committed to delivering exceptional service and fostering positive client relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Call Center Solutions
02.2023 - Current
- Managed high-stress situations, maintaining professionalism while resolving conflicts.
- Resolved customer complaints with empathy, boosting loyalty and repeat business.
- Handled escalated calls efficiently, achieving satisfactory resolutions for customers and company alike.
- Responded to requests for products, services, and company information.
Customer Service Team Member
Restaurant Of Jamaica (ROJ)
09.2022 - 02.2023
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
Supervisor
Teleperformance
09.2020 - 04.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service Agent
Teleperformance
08.2019 - 09.2020
- Managed high-volume calls while maintaining professionalism and adherence to service protocols.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
Office File Clerk
Advantage General Insurance Co. Ltd
10.2018 - 01.2019
- Assisted in reducing document search time by accurately cataloging and labeling files according to established protocols.
- Contributed to improved office productivity by consistently updating and purging outdated files from the system.
Education
Front Office Supervision Level 3 Diploma
Southwest TVET Institute
Junction, St. Elizabeth10-2017
Food And Nutrition
B.B Coke High School
Junction, St. Elizabeth06-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Time management
- Problem-solving
Timeline
Customer Service Representative
Call Center Solutions
02.2023 - Current
Customer Service Team Member
Restaurant Of Jamaica (ROJ)
09.2022 - 02.2023
Supervisor
Teleperformance
09.2020 - 04.2021
Customer Service Agent
Teleperformance
08.2019 - 09.2020
Office File Clerk
Advantage General Insurance Co. Ltd
10.2018 - 01.2019
Front Office Supervision Level 3 Diploma
Southwest TVET Institute
Food And Nutrition
B.B Coke High School
Similar Profiles
Marshana MackMarshana Mack
Teleperformance at Call Center SolutionsTeleperformance at Call Center Solutions
Kenia PerezKenia Perez
Avon at Call Center SolutionsAvon at Call Center Solutions
Furqan Ul IslamFurqan Ul Islam
Team Leader Manager at Call Center SolutionsTeam Leader Manager at Call Center Solutions
Tasha-GAY MalcolmTasha-GAY Malcolm
Cook 1 at Sunday River ResortCook 1 at Sunday River Resort
Shanique LairdShanique Laird
Line Cook at Kiawah Island ResortsLine Cook at Kiawah Island Resorts