JESSICA LEE
TERRELL
Summary
Results-driven with expertise in budget management, inventory control, and team building. Proven ability to enhance operational efficiency and elevate customer service standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Sonics Drive In
Terrell
09.2019 - Current
- Led daily operations of fast-paced drive-in restaurant.
- Managed staff scheduling to ensure optimal coverage during peak hours, enhancing customer service experience.
- Oversaw inventory management to maintain optimal stock levels, minimizing food shortages and ensuring smooth operations.
- Trained new employees on service standards and operational procedures.
- Implemented quality control measures to enhance food safety practices.
- Evaluated employee performance and provided constructive feedback for improvement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints promptly, upholding high quality standards of service delivery and customer satisfaction.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Supervisor
Tokusen USA
Conway
03.2013 - 08.2019
- Supervised daily operations and workflow in production areas to maintain efficiency and quality standards.
- Monitored employee productivity and provided feedback to enhance job performance.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Coordinated inventory management and stock replenishment to ensure optimal stock levels.
- Monitored equipment functionality and scheduled maintenance tasks.
Skills
- Operations management
- Budget management
- P&L management
- Inventory control
- Quality control
- Safety compliance
- Staff training
- Scheduling coordination
- Time management
- Customer service
- Team building
- Problem solving
- Conflict resolution
- Communication skills
Certification
servsafe
Timeline
General Manager
Sonics Drive In
09.2019 - Current
Supervisor
Tokusen USA
03.2013 - 08.2019