Jessica Lengen
Niagara Falls,NEW YORK
Summary
Proven expertise in medical billing and customer service, demonstrated through successful appeals and reimbursements at Spine and Sports Care of Niagara. Skilled in insurance verification and claims processing, I reduced claim denials significantly. Ability to foster positive patient experiences and manage accounts receivable stands out, showcasing a results-driven approach with a focus on efficiency and accuracy. Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information. Driven Medical Biller motivated to perform beyond expectations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Medical Biller
Spine and Sports Care of Niagara
08.2017 - Current
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
- Assisted patients in understanding insurance benefits, leading to a positive experience during their visit.
- Used data entry skills to accurately document and input statements.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Preschool Teacher
NCCC Child Development Center
08.2011 - 05.2015
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Conducted early literacy and math activities, laying foundation for future academic success.
- Utilized positive reinforcement to manage classroom behavior, creating supportive learning environment.
- Initiated parent-teacher meetings to discuss children's progress, strengthening family-school connections.
- Monitored classroom to verify safe and secure environment.
- Modeled positive behavior and communication skills for students.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Incorporated music, art and literature into curriculum.
Toddler Teacher
Bunnybunch Daycare
01.2008 - 12.2010
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
Education
Medical Billing Course - Medical Billing
AAPC
Salt Lake City, UT2020
High School Diploma -
Niagara Wheatfield High School
Sanborn, NY06.2006
Skills
- Insurance Claims
- Medical Billing
- Insurance Billing
- Electronic Claims
- HIPAA Compliance
- Insurance Verification
- Patient Billing
- Customer Service
- Billing and Collection Procedures
- Insurance claims processing
- Accounts Receivable
- Medicaid and Medicare Knowledge
- Claim submission
- Data Entry
- CMS-1500 Billing Forms
- Denial Management
- Claims Processing
- Payment posting
- ICD-10
- Claims review
- Medical claims submission
- Records Management
- Worker's Compensation Knowledge
- Accounts receivable management
- Patient Collections
- Medical Terminology
- Clerical Support
- Billing statement review
Timeline
Medical Biller
Spine and Sports Care of Niagara
08.2017 - Current
Preschool Teacher
NCCC Child Development Center
08.2011 - 05.2015
Toddler Teacher
Bunnybunch Daycare
01.2008 - 12.2010
Medical Billing Course - Medical Billing
AAPC
High School Diploma -
Niagara Wheatfield High School
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