Summary
Overview
Work History
Skills
Software
Timeline
BusinessAnalyst
Jessica Lewis

Jessica Lewis

Customer Service
Newberry ,FL

Summary

Highly motivated Customer Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

13
13
years of professional experience

Work History

Sales Associate

Pandora Jewelry
Newberry, FL
05.2022 - Current
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Recommended accessories and complementary purchases to boost revenue.
  • Maintained records related to sales, returns and inventory availability.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Processed product returns and assisted customers with other selections.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.

Overnight Sales Associate

Walmart
Lakeland, FL
10.2020 - 11.2022
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Issued receipts and processed refunds, credits or exchanges.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers and helped with product questions, selections and purchases.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Lead Preschool Teacher

Kathleen Baptist Child Enrichment Center
Lakeland, Florida
05.2018 - 03.2020
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Submitted weekly lesson plans.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Utilized books, songs and games to engage students.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Addressed behavioral and learning issues with parents and daycare management.

Volunteer

Florida State Parks
Orlando, FL
03.2009 - 09.2017
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Assisted with special events and programs.
  • Planned and delivered numerous activities and special events.
  • Helped develop monthly schedules and assignments.
  • Helped program leaders with administrative support duties.
  • Supported engaging and fun events by helping with organization and planning.
  • Engaged in community outreach to support program mission.
  • Helped program leadership with planning and fundraising responsibilities.
  • Helped organize and manage events and projects.
  • Greeted visitors and answered questions about program, requirements and opportunities.
  • Met with other volunteers and program leaders to discuss new services.
  • Encouraged donations with community fundraising events and campaigns.
  • Responded to questions from customers and community members.
  • Spoke with community organizations to further drive outreach efforts and highlight program successes.
  • Maintained clean facilities to better serve program needs.
  • Used strong interpersonal communication skills to convey information to others.

Skills

    Sales trends

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Software

Microsoft

Timeline

Sales Associate

Pandora Jewelry
05.2022 - Current

Overnight Sales Associate

Walmart
10.2020 - 11.2022

Lead Preschool Teacher

Kathleen Baptist Child Enrichment Center
05.2018 - 03.2020

Volunteer

Florida State Parks
03.2009 - 09.2017

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Jessica LewisCustomer Service