Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jessica Lewis

Jessica Lewis

Houston,TX

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

14
14
years of professional experience

Work History

Customer Care Rep

Comcast Business
05.2022 - 02.2024
  • Worked in a blended call environment that consists of outbound & inbound calls for past due accounts/customers.
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Implemented corrective actions to fix root causes of various issues.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recorded account information to open new customer accounts.
  • Processed customer adjustments to maintain financial accounts.

Front End Supervisor

Lowes Home Improvement
03.2020 - 04.2022
  • Monitored cash drawers in 12-15 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Customer Service Representative

Alorica
08.2017 - 03.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Initiated termination of customer contract upon request.

Shift Supervisor

Sonic
05.2010 - 08.2018
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Identified team weak points and implemented corrective actions to resolve concerns.

Child Nutrition Specialist

Aldine ISD
11.2010 - 08.2015
  • Developed and implemented action plans to improve nutrition deficiencies and excesses.
  • Collaborated with health centers and medical teams to coordinate client care regarding health conditions and supplemental health services.
  • Assisted children in finding appropriate seating upon entrance to cafeteria.
  • Relayed order information to kitchen area and assisted other workers in preparing foods according to recipes.
  • Inspected meals served for conformance to prescribed diets, palatability and appearance.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Education

AAS -

LoneStar College Spring
01.2025

Diploma - undefined

M.B Smiley High School
01.2003

Skills

  • Opening and Closing Procedures
  • Customer Service Process Improvement
  • Merchandise Promotion and Display
  • Computer Proficiency
  • Flexible Work Schedule
  • Scheduling and Time-Tracking
  • Reporting and Performance Analysis
  • Merchandise Quality Assurance
  • Delegation and Supervision
  • Cash Handling and Reconciliation
  • Financial Recordkeeping
  • Efficient Service

Timeline

Customer Care Rep

Comcast Business
05.2022 - 02.2024

Front End Supervisor

Lowes Home Improvement
03.2020 - 04.2022

Customer Service Representative

Alorica
08.2017 - 03.2020

Child Nutrition Specialist

Aldine ISD
11.2010 - 08.2015

Shift Supervisor

Sonic
05.2010 - 08.2018

Diploma - undefined

M.B Smiley High School

AAS -

LoneStar College Spring

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