Jessica L. Hartsfield

• Streamlined account management processes for increased efficiency and productivity.
• Identified potential risks within accounts, implementing preemptive measures to mitigate negative impacts on business operations.
• Collaborated with cross-functional teams to optimize account performance and member satisfaction.
• Negotiated favorable contract terms, securing long-term client commitment and loyalty.
• Optimized internal workflows for more efficient communication between departments and account teams.
• Presented detailed reports on key account achievements during quarterly business review meetings, highlighting successes and areas for improvement.
• Developed skills within Member Solutions Department.
• Implemented effective strategies to improve collection workflows.
• Ensured queue levels remained manageable.
• Develop skills with the Recovery department
• Assembled necessary paperwork to establish cases against charge-off members.
• Develop stipulation agreements for child members' payments.

Managed daily store opening and closing tasks.

Monitored cash levels and coordinated bank trips.

Provided haircut services to customers.

Facilitated problem-solving efforts for customer-related concerns.

Expanded understanding of modern trends by pursuing continuous learning.

Marketed products and managed coordination.

• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed filing system for patient records.
• Facilitated document transfer to other medical practices.
• Reached out to patients for appointment reminders.
• Performed medical coding tasks to achieve correct billing via insurance companies.
• Supported diverse tasks to maintain an efficient office environment.