Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

JESSICA LIECHTI

Support Services Lead
Lincoln,NE

Summary

Proactive, goal-oriented professional with a proven track record of effectively managing time and solving complex problems. Known for reliability, adaptability, and quick learning and application of new skills. Committed to fostering team success and making valuable contributions to organizational growth. Dedicated individual thriving in fast-paced environments and consistently delivering high-quality results.

Overview

25
25
years of professional experience

Work History

Support Services Lead

Berry Law
11.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Works effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Works well in a team setting, providing support and guidance.
  • Demonstrates respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Manages time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Pays attention to detail while completing assignments.
  • Uses critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proven successful working within tight deadlines and a fast-paced environment.
  • Demonstrates strong organizational and time management skills while managing multiple projects.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Assists with day-to-day operations, working efficiently and productively with all team members.

Customer Service Representative

First Interstate Bank
08.2019 - 09.2021
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Responded to customer requests for products, services and company information
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Generate daily reports and review them looking for concerns to take to management
  • Receive and apply insurance to loans
  • Verify outgoing wires
  • Order new debit cards for customers
  • Answer all incoming calls, see if I am able to help them, or transfer them to someone who can help
  • Maintain and order supplies for the bank
  • Initiate transfers between accounts for customers
  • Process credit card payments
  • Process incoming and outgoing mail
  • Scan teller transactions into the computer
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Provider

Daycare
02.2006 - 08.2019
  • Discussed new developments, misbehavior and concerns with parents or guardians
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities
  • Secured indoor and outdoor premises to protect children under care
  • Improved group and individual behavior with positive management strategies
  • Recorded information about behavior, food served and medications administered
  • Balanced schedules to provide optimal rest, play and educational periods
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions
  • Enforced rules to teach manners and maintain safe environment
  • Cared for up to six children ranging in age from newborns to 10 years
  • Led children in tidying up, handwashing to teach responsibility
  • I Kept children safe and secure at all times
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events
  • Assisted children in development of social, communication and problem-solving skills
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies

Floor Associate, Department Manager

Walmart
06.2000 - 02.2006
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Assessed, optimized and elevated operations to target current and expected demands
  • Enforced safety rules and other policies to protect employees and minimize company liability
  • Balanced workloads to meet targets without overtaxing employees
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels
  • Greeted and assisted all customers daily in high-traffic retailer
  • Organized cash movements between offices and to or from banks
  • Investigated and solved account issues to maintain current and accurate money systems
  • Provided training to store employees covering areas such as cash handling procedures and security requirements
  • Prepared and checked cashier register tills
  • Entered all cash and checks into the computer
  • Performed multiple audits to ensure that the room and safe balanced
  • Ran reports for management to review and sign off on

Education

High School Diploma -

Columbus High School
Columbus, NE

Skills

  • Enthusiastic Team Player
  • Effective Team Collaboration
  • Client Support
  • Creative Solutions Development
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Problem resolution
  • Verbal communication

Timeline

Support Services Lead

Berry Law
11.2021 - Current

Customer Service Representative

First Interstate Bank
08.2019 - 09.2021

Provider

Daycare
02.2006 - 08.2019

Floor Associate, Department Manager

Walmart
06.2000 - 02.2006

High School Diploma -

Columbus High School

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JESSICA LIECHTISupport Services Lead