Joseph Delp
Lincoln,NE
Summary
My experience over the last 16 years working in small business has offered me the opportunity to develop into an encouraging manager and analytical problem-solver with talents for team building, leading, and motivating. As well as excellent customer relations aptitude and the understanding of the importance of relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success & customer relations. Focusing internally on the overall objective, but realizing that the relationships you build are ultimately what get you to cross the finish line. In my short 36 years on this earth, I have had many life lessons that have proven the "it takes a village" proverb to finding success in life. Together is better than alone. No matter how determined you are. I look forward to fully embracing this mindset in my pursuit of fulfillment in my next chapter. Relying on my strong ability of personally connecting, embracing, valuing, and growing client relationships to add real value in my own life's purpose and ultimately, to my future employer.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Meier's Cork 'n Bottle
01.2015 - Current
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Developed and implemented strategic marketing initiatives to increase business relevance in a challenging industry.
- Interviewed, hired, trained and mentored staff for both facets of our business. Focused on a culture of teamwork, continuous improvement, and inclusion.
- Established operational procedures that increased efficiency and streamlined workflows across our retail side of the business and our event planning/beverage catering service.
- Assisted clients in many different aspects of event planning, fundraising, and networking by providing insight of the inner workings of the beverage catering industry and knowledge of the state/local laws and regulations surrounding it.
- Managed a diverse team of professionals, fostering a positive work environment and high employee morale that was built on a customer first foundation.
- Adapted and overcame many challenges. Developing new market strategies when necessary, adapting to slower revenue times of the year with budgeting solutions, and approaching operational risks with an organized and well thought out course of action.
- Embraced a learn everyday approach towards the industry.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success, loyalty, and trust.
Sales Associate
Meier's Cork 'n Bottle
11.2010 - 12.2014
- Assisted customers with product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring timely restocking and reordering.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained knowledge of wine and spirits to provide informed recommendations.
- Assembled and organized all necessary items for catering events to ensure our bartending staff success at off site venues.
- Resolved customer inquiries and requests to foster positive relationships.
- Built customer focused relationships to encourage repeat business.
- Developed a strong mentality on the importance of working as a team in a small business environment.
Education
Bachelor of Science - Criminology & Criminal Justice
University of Nebraska, Lincoln
Lincoln, Nebraska, NE12-2013
Skills
- Customer service/client relations
- Interpersonal communication
- Vendor relationship management
- Operational efficiency
- Strong intrinsic motivation
- Strong organizational skills
- Sales optimization strategies
- Event planning coordination
- Leadership and team building
- Relying on community connections to develop success
Certification
Level 1 sommelier certification from the Court of Master Sommeliers.
Timeline
General Manager
Meier's Cork 'n Bottle
01.2015 - Current
Sales Associate
Meier's Cork 'n Bottle
11.2010 - 12.2014
Bachelor of Science - Criminology & Criminal Justice
University of Nebraska, Lincoln