Jessica Lilly

Prepared food and assembled orders to meet customer demands.

• Operated cash register, processed transactions, and managed customer payments efficiently.
• Tailored orders to address customer allergies and gluten concerns.
• Followed safety guidelines for food handling and equipment use.
• Engaged with customers to ensure satisfaction and resolve concerns
• Assisted management team with inventory counts of food products and beverage supplies.
• Resolved customer complaints in a professional manner
• Assisted in training new crew members on operational procedures and customer service skills.

• Executed high-volume outbound calls to effectively engage potential clients and drive interest.
• Maintained comprehensive records in customer relationship management software to ensure data accuracy and accessibility.
• Participated in training sessions to enhance communication techniques and sales skills.
• Demonstrated ability to multi-task effectively while providing attentive phone support to customers.
• Welcomed customers warmly at the front desk to create a positive first impression.
• Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.

• Operated cash register, ensuring accurate transactions and efficient service.
• Prepared food and beverages according to McDonald's standards.
• Followed safety and sanitation guidelines.
• Engaged with customers, addressing concerns promptly to enhance satisfaction.
• Stored food in designated areas following dating, food safety and rotation procedures.
• Prepared and served meals tailored to guest specifications.
• Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
• Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
• Customized coffee and tea options for customers, enhancing overall experience.

• Coordinated with front desk staff to promptly resolve guest requests, enhancing overall guest satisfaction.
• Inspected rooms for cleanliness and maintenance issues, ensuring compliance with health and safety standards.
• Maintained sanitation and exposure protocols to minimize infection risk.
• Restocked guest room amenities to ensure compliance with quality standards and enhance guest experience.
• Delivered requested items to guest rooms promptly.
• Arranged housekeeping carts with necessary supplies at the beginning of each shift. with essential supplies at shift start.
• Completed daily turnover lists to ensure timely room readiness.
• Processed lost and found items to adhere to established guidelines for guest recovery. items according to established policies.