Jessica Linville
Poca,WV
Summary
Results-driven Customer Service and Administrative Professional skilled in managing high-volume interactions and processing confidential information. Proven ability to enhance client satisfaction and operational efficiency through effective support. Pursuing a Business Administration degree to further contribute to organizational success.
Overview
11
11
years of professional experience
Work History
Customer Success Representative
Mpathic LLC
01.2026 - 07.2026
- Reviewed student applications for West Virginia HOPE Scholarship Program to assess eligibility and support funding decisions.
- Managed inbound and outbound calls and email communications with vendors, families, and clients to provide timely assistance and resolve inquiries.
- Maintained confidentiality of student and customer information, fostering trust and ensuring compliance with privacy standards.
Personal Shopper
Instacart
01.2024 - 12.2025
- Executed shopping and delivery of customer orders tailored to individual preferences and product requirements.
- Delivered exceptional customer service during shopping and delivery, ensuring a positive experience.
- Informed customers about product availability, substitutions, and special requests, enhancing their shopping experience.
Real Estate Agent
Property Elite, LLC
Charleston, WV
08.2019 - 11.2022
- Guided buyers and sellers through marketing, negotiation, and purchasing processes, ensuring smooth transactions.
- Prepared contracts, purchase agreements, and closing statements to facilitate timely and successful property transactions.
- Maintained professional relationships with lenders, appraisers, home inspectors, and agents to streamline transaction processes.
Retail Assistant Manager
Factory Connection
Hurricane, WV
11.2017 - 12.2018
- Assisted Store Manager in daily operations and executing sales strategies to enhance store performance.
- Assisted customers with product questions, purchases, and service concerns.
- Oversaw cash bookkeeping and bank deposits to ensure accurate financial reporting and compliance.
- Coordinated inventory management, merchandise restocking, and store organization to maintain optimal product availability.
Customer Service Representative
Blind Wizard
Hurricane, WV
04.2015 - 06.2016
- Handled 40+ customer and installer calls per day in a fast-paced customer service environment.
- Resolved customer complaints and addressed vendor and installer concerns to enhance customer satisfaction.
- Maintained accurate customer documentation, scheduled appointments, and coordinated service information to streamline operations.
Education
Business Administration - WV
BridgeValley Community And Technical College
WV01-2027
High School Diploma - WV
Hurricane High School
WV06-2007
Skills
- CRM software
- Customer service
- Data analysis
- Microsoft Office
- Attention to detail
- Effective communication
- Conflict resolution
- Information security
Timeline
Customer Success Representative
Mpathic LLC
01.2026 - 07.2026
Personal Shopper
Instacart
01.2024 - 12.2025
Real Estate Agent
Property Elite, LLC
08.2019 - 11.2022
Retail Assistant Manager
Factory Connection
11.2017 - 12.2018
Customer Service Representative
Blind Wizard
04.2015 - 06.2016
Business Administration - WV
BridgeValley Community And Technical College
High School Diploma - WV
Hurricane High School