Jessica Logan
Huntsville,AL
Summary
Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative/ Cake decorator
Peggy Ann Bakery
Huntsville, AL
10.2018 - Current
- Guide and set team up for success on daily.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Customer Service Representative
Williams-Sonoma, Inc
Huntsville, AL
11.2020 - 01.2021
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier/Sales Associate
Michaels Crafts
Huntsville, AL
10.2013 - 12.2017
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Wilton Method Instructor
Wilton Brands Inc
Huntsville, AL
06.2014 - 10.2016
- Teach students basic and advanced cake decorating techniques.
Education
Diploma - Pastry Arts in Pastry Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO11.2018
High School Diploma - undefined
PennFoster
2011
Skills
- Responding to Difficult Customers
- Upselling Products and Services
- Order and Refund Processing
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Team-Oriented and Cooperative
- Inbound and Outbound Calling
Certification
Pastry Chef (4years)
POS (3 years)
Assistant Manager Experience (1 year)
Wilton Brands Certified Instructor June 2014 to Present ServSafe Manager February 2020 to February 2025
Additional Information
My objective is to work with a company that allows growth for their employees while expanding my learnings and skills in a new field.
Timeline
Customer Service Representative
Williams-Sonoma, Inc
11.2020 - 01.2021
Customer Service Representative/ Cake decorator
Peggy Ann Bakery
10.2018 - Current
Wilton Method Instructor
Wilton Brands Inc
06.2014 - 10.2016
Cashier/Sales Associate
Michaels Crafts
10.2013 - 12.2017
Diploma - Pastry Arts in Pastry Arts
Auguste Escoffier School of Culinary Arts
High School Diploma - undefined
PennFoster
Pastry Chef (4years)
POS (3 years)
Assistant Manager Experience (1 year)
Wilton Brands Certified Instructor June 2014 to Present ServSafe Manager February 2020 to February 2025
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