Jessica Lopez
Lake Charles,LA
Summary
Versatile and dynamic, adept at multitasking and organization, honed through roles from Medical Office Assistant at Urgent Care Express to Accounting Manager. Excelled in patient scheduling and financial reconciliations, enhancing office efficiency and reducing discrepancies. Known for a positive attitude and problem-solving skills, consistently achieving high customer satisfaction and operational excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Urgent Care Express
2022.05 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Accounting Manager
Calcasieu Teachers & Employees Credit Union
2007.05 - 2022.01
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Completed bi-weekly payroll for company employees.
- Generated monthly and quarterly financial statements for executive review.
- Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
- Managed successful audits by collaborating effectively with internal and external auditors.
Waitress
Cancun Mexican Restaurant
2004.09 - 2007.04
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Education
MOA Certification - Medical Assistant
MediED
Lake Charles, LA04.2022
Associate in Accounting - Accounting And Finance
Sowela Technical Community College
Lake Charles, LA05.2007
Skills
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- HIPAA Regulations
- Medical Reception
- Attention to Detail
- Positive Attitude
- Insurance Verification
- Patient Scheduling
- Payment collection and processing
- Accounting
- Customer Service
Certification
- CMA - Certified Medical Assistant
- Cpr certified
- Certified in Phelbotomy
Timeline
Medical Office Assistant
Urgent Care Express
2022.05 - Current
Accounting Manager
Calcasieu Teachers & Employees Credit Union
2007.05 - 2022.01
Waitress
Cancun Mexican Restaurant
2004.09 - 2007.04
MOA Certification - Medical Assistant
MediED
Associate in Accounting - Accounting And Finance
Sowela Technical Community College
- CMA - Certified Medical Assistant
- Cpr certified
- Certified in Phelbotomy
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