Summary

Overview

Work History

Education

Skills

Timeline

Jessica Lopez

Sayreville

Summary

Organized and efficient Surgical Coordinator with knowledge of all aspects of surgical scheduling and coordination. With a strong background in prior authorizations, demonstrate competence in managing patient appointments, preparing patients for surgery, and coordinating with medical staff. Known for exceptional organizational skills and ability to work under pressure while maintaining high levels of accuracy and efficiency. Have made significant contributions by improving operational workflow in previous roles.

Overview

years of professional experience

Work History

Surgical Coordinator

Landa Spine and Orthopedic Center

Old Bridge

08.2022 - Current

Coordinating and scheduling surgeries, pre-operative appointments, and postoperative appointments.
Benefit verification and prior authorization for PIP, NJWC and major medical insurance
Submitting appeals and scheduling P2P medical review.
Gathering and inputting patient information, including making sure patients have completed all pre-surgery steps, such as medical evaluations and insurance documentation.
Interacting with patients, physicians, and other staff to provide accurate and timely information, and managing incoming and outgoing phone calls and emails.
Preparing surgery folders and post-op kits, coordinating and routing paperwork, and documenting work processes.
Comfortable and familiar with EMR-ECW, HST Care Coordination, Sis Exchange, Turning Point, Availity, Evicore.

Front Desk Representative

Morristown Cardiology Associates

Morristown

03.2019 - 08.2020

Extensive knowledge in manipulating multi-line phone systems to ensure prompt, professional and efficient service.
Oversee the prompt arrival and discharge of patients.
Assist and oversee the front end in making accurate appointments for follow ups, testing and procedures.
Reviewing the accuracy of entered demographic information to reduce demographic billing errors and promote timely revenue.
Collection of copayments and account balances.
Creating referrals and testing orders in Epic for incoming patients.
Maintain open lines of communication between patients, physicians, staff and hospital personnel.

Front End Supervisor

Comprehensive Cardiovascular Consultants

Morristown

09.2013 - 02.2019

Extensive knowledge in manipulating multi-line phone systems to ensure prompt, professional and efficient service.
Oversee the prompt arrival and discharge of patients.
Assist and oversee the front end in making accurate appointments for follow ups, testing and procedures.
Ensure staff has properly prepared next day patient packets to promote efficiency.
Reconcile staff daily deposit sheets to ensure accuracy.
Maintain open lines of communication between patients, physicians, staff and hospital personnel.

Clerical/Medical Assistant

Union County Healthcare Associates

Elizabeth

12.2010 - 09.2013

Perform Authorizations or pre-certifications for testing procedures.
Assist Doctors with medical office procedures and etc.
Schedule appointments, cordially greet patients on the phone or at the front desk; promptly transfer calls to staff.
Maintain open lines of communication between patients, physician, staff, and laboratory personnel.
Conduct daily prescriptions, call pharmacies and record prescriptions in patient's charts (EMR).
Managed a medical front desk in areas of scheduling appointments, cordially greet patients on the phone or at the front desk; promptly transfer calls to staff.
Interfaced directly with a diverse population of patients, responding to various inquiries and concerns.
Communicated with physicians and medical support staff to determine the need for patient services.