Jessica Lopez
Chicago,IL
Summary
A relationship builder whose top priority is creating a thriving and engaged team. Intuitively identifies key performance drivers, in diverse types of businesses while maintaining a focus on the entire retail ecosystem. Clearly communicates about all areas of the business from operations to the importance of the customer experience for the long-term health of the store and company. Passionate about design and delivering the feeling of a luxury purchase in any circumstance. Brings valuable business insights to anyone from new hires to executives. Constantly looking to learn and embrace new challenges.
Overview
21
21
years of professional experience
Work History
Store Manager
Marc Jacobs
Oak Brook, IL
07.2025 - 01.2026
- Drive team performance through my leadership and motivation to exceed SPH store goals and all other store key performance indicators.
- Build a high performance team by provided guidance on brand awareness. Worked closely with them to personalized customer connections and follow up practices such as Thank you notes and ongoing clienteling.
- Provide consistent communication through weekly touch-bases and monthly recaps to support goal achievement & overall store stats.
- Provide consistent communication through weekly touch-bases and monthly recaps to support goal achievements & overall store stats.
- Partner with Regional manager and Human Resources for all employee relations issues to ensure effective course actions.
- Collaborate with the Regional visual manager to ensure consistent execution of visual standards are met.
- Partner with the Regional Visual Manager to execute visual directives and maintain store standards.
- Manage daily shipments and Inventory operations including transfers and UPS customer order fullfillment.
Store Manager
Loft-Ann Taylor
Chicago, IL
01.2025 - 07.2025
- Lead a team to be focused on customer focus to consistently deliver exceptional customer experienced.
- Inspire, educate associates to leverage brand behaviors to drive results for the stores surveys & goggle reviews.
- Use technology to provide customers with a seamless omni-channel shopping experience.
- Develop a strong operational dynamic within the team to achieve store sales goal, and operational excellence in a very challenging space.
- Implement and execute monthly visual merchandise updates to optimize product penetration and sales performance.
- Educate team members on visual standards and store maintenance to enhance brand presentation & maximize sales.
- Train staff on customer credit program enrollment to driven customer loyalty and repeated business.
- Develop and train all leaders on analyzing performance reports to drive comp store sales and overall Business growth.
Associate Manager
J. Crew
Northbrook, IL
08.2023 - 01.2025
- Recruited qualified individuals to fill open positions, to open the newest Woodfield store location.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Developed team through increasing loyalty and sales credit card acquisitions leading to becoming the top store in the district.
- Motivated associates through recognition programs that rewarded exceptional work ethic.
Store Manager
EverEve
Northbrook, IL
10.2021 - 07.2023
- Developed team on clienteling by fostering client relationships to ensure a collaborative approach to meet sales goals and deliver personalized styling advice.
- Analyzed sales data to identify areas of improvement regarding merchandising decisions.
- Conducted regular performance reviews to ensure productivity targets were met or exceeded.
- Grew sales by 35% over prior year by training the team on selling behaviors.
- Developed staff by increasing store sales through 'trend-send' box to customers.
Assistant Store Manager - Sorel/Columbia Sportwear
Columbia Sportswear
Skokie, IL
11.2016 - 10.2021
- Advised Columbia-experienced regional management on how to staff and run stores for a premium brand.
- Created special events in-store that drove sales higher than all other locations.
- Cultivated a 'flagship team' of associates to deliver exceptional customer experiences.
- Co-managed the store, focusing on visual merchandising, associate development, and strategic hiring.
- Supplemented Michigan Avenue store in the absence of the store manager.
- Delivered consistent top loyalty program sign-ups in the district, even in a tourist location.
Store Manager - Henri Bendel
L Brands
Skokie, IL
06.2015 - 11.2016
- Built a culture of success by uncovering training opportunities and implanting a coaching plan for my team.
- Grew sales by 65% over prior year by training my team on selling behaviors.
- Achieved top credit card openings in the Chicago district by getting the team comfortable talking about the value to our clients.
Assistant Operations Manager
Tory Burch
Rosemont, IL
07.2013 - 06.2015
- Consistently supported the sales team by maintaining efficient and organized behaviors in the stock team.
- Prioritized timely delivery processing and other tasks before business hours.
- Made internal advancement a priority, resulting in 5 team member promotions.
Assistant Service Manager
COACH Leatherware
Schaumburg, IL
11.2004 - 07.2013
- Functioned as role between front of house and back of house, to enable consistent service throughout the store.
- Won Top Service Leader based on high conversion rates.
- Increased client dollars 238% ($42k to $100k) by teaching the team how to clientele.
Education
Business Studies
Wilbur Wright College
Skills
- Proficient in Spanish
- Extensive experience in personalized client engagement
Timeline
Store Manager
Marc Jacobs
07.2025 - 01.2026
Store Manager
Loft-Ann Taylor
01.2025 - 07.2025
Associate Manager
J. Crew
08.2023 - 01.2025
Store Manager
EverEve
10.2021 - 07.2023
Assistant Store Manager - Sorel/Columbia Sportwear
Columbia Sportswear
11.2016 - 10.2021
Store Manager - Henri Bendel
L Brands
06.2015 - 11.2016
Assistant Operations Manager
Tory Burch
07.2013 - 06.2015
Assistant Service Manager
COACH Leatherware
11.2004 - 07.2013
Business Studies
Wilbur Wright College
AWARDS
Received 3 COACH Leadership Awards
WEBSITE, PORTFOLIO AND PROFILES
www.linkedin.com/in/jessica-lopez-909a5322