Jessica Lozano
Gibsonton,FL
Summary
Looking for an opportunity that fits my personality based on what I have achieved with past work experiences. I excel in data entry, compliance, and processing audits. I am open to challenges and always willing to learn.
Overview
13
13
years of professional experience
Work History
Contract & License specialist
Benfytt Technologies/Total Insurance Brokers
Tampa, FL
03.2020 - 12.2023
- Remote.
- Managed, ordered, renewed and audited agent state licenses.
- Data entry reports.
- Point of contact for Medico (carrier).
- Assist with onboarding agents.
- Ensure our database has correct information available and updated often, so our agents can sell the product.
- Processed background checks.
Agent Specialst
TTEC
Tampa, FL
06.2023 - 12.2023
- Remote - Hired on to assist previous employer Benefytt Technolgies.
- Managed, ordered, renewed and audited assigned agent state licenses
- Data entry into Monday.com from exported reports
- Ensure our database has correct information available & updated often so our agents can sell product
- Onboarding agents
Billing Accounting Clerk
Nissan Brandon
Tampa, FL
04.2019 - 02.2020
- Clean deal packs
- Verify all needed documents are correct
- Logging
- Clean schedules
- Cut payoff checks
Accounting Clerk
Jerry Ulm Dodge/Morgan Auto Group
Tampa, FL
07.2016 - 04.2019
- Posted wholesale deals.
- Dealer Trades. Trades.
- Inventory (New/Used)
- Cut checks (spiffs, refunds, buyouts).
- Warranty Clerk - Worked in warranty for a short period due to a second promotion into accounting.
- Posted and verified technicians pay on tickets.
- Paid enterprise invoices based on customer rental days.
- Posted and processed recall claims in Reynolds.
- Service Cashier - Original Position
- Verifying that the correct person is picking up and keeping personal information confidential.
- Answer phone calls, and schedule service appointments.
- Tracking customer warranty payments and making sure tickets are closed.
Member services
C3 Customer Channels
Pole Line, Twin Falls, Idaho
10.2015 - 05.2016
- I worked for two of the three clients they promoted.
- Universal American (Medicare Advantage plans) and FedEx calls.
- Answered live calls and helped our members with questions about their private insurance.
- Verified and documented into profiles.
- Scheduled pickups and tracked customers' packages.
- Calls were kept very short.
- Regular coaching with supervisors to keep up to date with overall progress.
CNA
Genesis Healthcare Center
Twin Falls, ID
09.2014 - 11.2014
- Residents would receive me in the morning and help them prepare themselves for the day
- Helped with residents showers
- Assist feed residents if they were on assisted feeding
- Kept residents clean with proper hygiene
- Be alert to residents and their safety
- Check vitals on regular basis.
Cashier/ Line Cook
Cafe Rio
Twin Falls, ID
08.2012 - 05.2014
- Correctly received orders
- Processed payments
- Kept line moving as line cook and started food order
Receptionist
Power County Court
American Falls, ID
02.2011 - 05.2012
- Organize files
- Answer phones
- Assisted in errand runs
- Sent reminder letters of court fees due
Education
CNA -
College Of Southern Idaho
Twin Falls, ID10.2014
GED -
Idaho State University
Pocatello, ID01.2012
Some College (No Degree) - Business Administration
Strayer University
Tampa, FLSkills
- Cash handling
- Customer Service
- CNA experience
- Bilingual (ENG - SPAN)
- Phone experience
- Documenting in accounts and profiles
- Excel
- Adobe
- Accounting experience (Reynolds & CDK)
- Insurance Compliance
- UKG & Sircon experience
- Reliable team member
- Data Entry
- Compliance and audits
- Work at home
Timeline
Agent Specialst
TTEC
06.2023 - 12.2023
Contract & License specialist
Benfytt Technologies/Total Insurance Brokers
03.2020 - 12.2023
Billing Accounting Clerk
Nissan Brandon
04.2019 - 02.2020
Accounting Clerk
Jerry Ulm Dodge/Morgan Auto Group
07.2016 - 04.2019
Member services
C3 Customer Channels
10.2015 - 05.2016
CNA
Genesis Healthcare Center
09.2014 - 11.2014
Cashier/ Line Cook
Cafe Rio
08.2012 - 05.2014
Receptionist
Power County Court
02.2011 - 05.2012
CNA -
College Of Southern Idaho
GED -
Idaho State University
Some College (No Degree) - Business Administration
Strayer University
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