Jessica L. Thompson
Georgetown,TX
Summary
Experienced administrative and compliance professional with 14 years in healthcare regulation. Specializes in managing sensitive documents and supporting compliance processes. Proven track record in high-volume case coordination and effective collaboration across teams, ensuring confidentiality in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Ambulatory Services Representative II (ASR II)
Texas Children’s Hospital
Austin, TX
03.2025 - Current
- Manage high-volume administrative requests involving sensitive medical and personal information
- Review and maintain documentation in compliance with HIPAA and institutional policies
- Coordinate scheduling, intake, and workflows while meeting competing deadlines
- Communicate with patients, staff, and leadership to resolve time-sensitive issues
Care Coordination Assistant
Texas Children’s Hospital
Austin, TX
02.2024 - 08.2024
- Coordinated care-related and accommodation-adjacent workflows
- Supported onboarding and credentialing processes in compliance with regulatory requirements
- Maintained tracking tools and documentation to support reporting and audits
Administrative Medical Support Assistant
U.S. Department of Veterans Affairs
Austin, TX
09.2023 - 02.2024
- Administered high-volume requests involving confidential information
- Supported onboarding, employee records management, and compliance activities
- Ensured adherence to federal privacy and documentation standards
Administrative & HR Support Roles
Cincinnati Children’s Hospital Medical Center
Cincinnati, OH
11.2009 - 09.2023
- Supported physicians and leadership with scheduling, documentation, and confidential employee files
- Assisted with HR operations, including onboarding, employee relations, training coordination, and compliance tracking
- Coordinated staff schedules, credentialing, and certification maintenance
Education
Bachelor of Business Administration - Management, Organizational Leadership
Wilmington College
Wilmington08-2024
Skills
- Ada and reasonable accommodations
- Interactive process support
- Regulatory compliance
- Case tracking
- HR operations
- Cross-functional collaboration
- Process improvement
- Document management
- HIPAA compliance
- Problem solving
Timeline
Ambulatory Services Representative II (ASR II)
Texas Children’s Hospital
03.2025 - Current
Care Coordination Assistant
Texas Children’s Hospital
02.2024 - 08.2024
Administrative Medical Support Assistant
U.S. Department of Veterans Affairs
09.2023 - 02.2024
Administrative & HR Support Roles
Cincinnati Children’s Hospital Medical Center
11.2009 - 09.2023
Bachelor of Business Administration - Management, Organizational Leadership
Wilmington College