Zenabu Mohammed
Silver Spring,MD
Summary
Accomplished and highly adaptable Executive Assistant with a Master of Public Health (MPH) from Boston University and over eight years of experience in executive, corporate, and medical administration. Demonstrated expertise supporting C-suite leaders, healthcare teams, and program operations in both fast-paced corporate offices and clinical environments. Certified in Executive Assistance, Personal Assistance, Virtual Assistance, and Event Planning. Known for exceptional organizational, communication, and multitasking skills, as well as a proactive approach, sound judgment, and absolute discretion.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Ambulatory Services Representative II
Boston Medical Center
09.2024 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed patient appointment scheduling using electronic health record systems to enhance operational efficiency.
- Assisted in processing patient registrations, ensuring accuracy and compliance with hospital protocols.
- Collaborated with healthcare teams to streamline communication and improve patient flow within the facility.
- Maintained productivity and quality standards at all times.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
Executive Assistant & Program Coordinator/Manager
BAFM Signarama
07.2015 - Current
- Facilitated executive meetings and optimized schedules to maximize resource allocation and operational effectiveness.
- Optimized communication channels between departments to improve teamwork and information flow.
- Directed handling of confidential documents to maintain compliance with established company policies and data protection regulations.
- Designed and sustained filing systems to streamline access to critical documents.
- Developed detailed reports and presentations aimed at enhancing strategic decision-making processes for senior leadership.
- Processed confidential information with careful attention to detail and adherence to ethical guidelines.
- Facilitated accurate and timely processing of travel expenses and reimbursements to support executive operations.
- Facilitated efficient time management by organizing executive calendars, scheduling meetings, and arranging travel logistics.
Medical Assistant/Healthcare Support Specialist
Reiter Hill and Johnson
06.2022 - 07.2024
- Coordinated patient intake activities to ensure precise data collection and optimize operational efficiency.
- Administered medications and vaccines to uphold patient safety and ensure compliance with healthcare standards.
- Facilitated appointment coordination to optimize clinic efficiency and ensure timely patient access.
- Conducted training sessions on medical procedures and clinic policies to cultivate a knowledgeable team environment.
- Engaged with healthcare providers to streamline communication processes, enhancing overall patient care delivery.
- Conducted thorough sanitization, restocking, and organization of exam rooms and medical equipment to maintain operational readiness.
- Executed comprehensive medical records management, including filing, organizing, and scanning documents.
- Supported surgical operations by ensuring operating room readiness and maintaining instrument sterility.
- Monitored medical supply levels and executed replenishment orders to maintain uninterrupted availability of essential resources.
- Executed phlebotomy tasks with precision, prioritizing patient comfort during blood collection procedures.
- Monitored and implemented infection control measures by rigorously following established sterilization procedures for medical equipment.
- Facilitated patient referrals to specialists and healthcare providers to enhance comprehensive care management plans.
Administrative Office Assistant
NRH Rehabilitation Hospital
02.2021 - 05.2022
- Directed daily office activities to facilitate seamless operations and promote timely information exchange among departments.
- Designed and sustained efficient filing systems to facilitate easy access to patient records and administrative documents.
- Facilitated efficient scheduling of appointments, meetings, and events to optimize resource utilization and improve time management.
- Coordinated development of comprehensive reports and presentations to effectively communicate with stakeholders.
- Directed day-to-day administrative tasks to maintain operational efficiency and meet project deadlines.
- Ensured confidentiality of sensitive data during management of administrative responsibilities involving personnel files and organizational records.
- Managed and organized incoming correspondence, distributing messages to relevant parties and addressing inquiries promptly.
- Executed meticulous financial record-keeping to support budget development and track expenses for optimal cost management.
- Streamlined recordkeeping procedures through effective data entry support for department heads.
- Enhanced operational efficiency by adopting digital storage solutions to minimize dependence on physical files.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Bachelor of Science -
Master of Executive Assistant Professional (MEAP)
VirtualBachelor of Science - BS Psychology And Human Services
Mount St. Mary’s University
Emmitsburg, MD05-2020
Master of Science - Public Health
Boston University
Boston, MA05-2026
Bachelor of Science - Biological Sciences
Montgomery College
Rockville, MD05-2023
Skills
Executive & Medical Office Administration
Advanced Calendar, Travel & Logistics Management
Project Management & Event Planning
Confidential Correspondence & Data Compliance (HIPAA)
Expense Reporting, Budgeting & Vendor Coordination
Communication, Stakeholder Engagement & Customer Service
Process Improvement, Workflow Automation & Digital Organization
Adaptability, Rapid Learning & Crisis Management
Software Proficiency: Microsoft Office Suite, Google Workspace, EHR platforms
Flexibility for Overtime, Shifting Priorities, and Fast Turnaround Deadlines
Medical Office Administration & EHR Systems
Rapid Learning & Onboarding in New Environments
Multicultural Sensitivity & Inclusive Teamwork
Social Media & Digital Communication Tools
Meeting & Conference Coordination (Virtual & In-Person)
Affiliations
- IAPO International Association of Professional Executive Assistants
- American Public Health Association
- Institute for Healthcare Advancement
- International Association of Professions Career College
- National Honor Society
- Phi Theta Kappa Honor Society
Certification
- Certified Executive Assistant (CEA), IAP, March 2026
- Certified Virtual Assistant (CVA), IAP, March 2026
- Certified Personal Assistant (CPA), IAP, March 2026
- Certified Event Planner (CEP), IAP, April 2026
- BSAFE United Nations Training, February 2025
Languages
English
Native or Bilingual
Spanish
Elementary
Additional Information
• U.S. Citizen | Available for on-site, hybrid, or remote roles
• Willing to travel up to 25%
Timeline
Ambulatory Services Representative II
Boston Medical Center
09.2024 - Current
Medical Assistant/Healthcare Support Specialist
Reiter Hill and Johnson
06.2022 - 07.2024
Administrative Office Assistant
NRH Rehabilitation Hospital
02.2021 - 05.2022
Executive Assistant & Program Coordinator/Manager
BAFM Signarama
07.2015 - Current
Bachelor of Science -
Master of Executive Assistant Professional (MEAP)
Bachelor of Science - BS Psychology And Human Services
Mount St. Mary’s University
Master of Science - Public Health
Boston University
Bachelor of Science - Biological Sciences
Montgomery College