Jessica Luppino
Port Richey
Summary
Detail-oriented professional with expertise in client relations and communication. Proven experience in appointment scheduling and problem resolution, leading to increased client satisfaction and improved operational efficiency.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Smith Veterinary Service
Hammondsport
05.2024 - Current
- Answered incoming calls, redirected callers to appropriate personnel, ensuring effective communication and prompt message delivery.
- Greeted customers warmly, fostering a welcoming environment that enhanced overall client experience.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted with scheduling appointments for clients and visitors.
- Coordinated appointment schedules to optimize time management and enhance client satisfaction.
- Collaborated with team members to ensure efficient workflow and timely responses to client inquiries.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Maintained organized records and ensured confidentiality of personal and financial information.
- Managed appointment scheduling using veterinary management software.
- Answered phone calls and addressed client inquiries promptly.
- Maintained a clean and organized reception area for visitors.
- Coordinated communication between veterinarians and pet owners effectively.
- Assisted with billing processes and payment transactions smoothly.
- Handled incoming mail and distributed to appropriate staff members.
- Responded quickly to inquiries via phone or email, delivering professional customer service and addressing client needs efficiently.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Informed visitors about relevant policies and procedures to ensure clarity and understanding.
- Recorded package deliveries and distributed them to the appropriate personnel promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Managed company calendar and scheduled events.
- Answered multi-line telephone with a polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Licensed Realtor
Keuka Lake and Land Realty
Penn Yan
04.2018 - Current
- Guided clients through property buying and selling processes.
- Communicated regularly with clients via phone, email or text message to provide updates on progress.
- Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions.
- Provided timely responses to client inquiries, ensuring clarity and understanding throughout real estate transactions.
- Negotiated purchase agreements between buyers and sellers.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Utilized strong negotiation skills to achieve favorable terms for clients during real estate transactions.
- Prioritized tasks effectively to ensure timely completion of real estate transactions and client needs.
- Negotiated contracts and terms between buyers and sellers.
- Advised clients on local real estate market conditions to inform buying and selling decisions.
- Developed strong client relationships to effectively address their specific real estate needs.
- Collaborated with mortgage lenders and inspectors during transactions.
- Regularly attended continuing education classes in order to stay up-to-date on new laws and regulations affecting real estate sales.
- Provided guidance to clients throughout the entire process from initial offer to closing date.
- Managed real estate transactions from initiation to closing.
- Collaborated with lenders, appraisers, title companies and inspectors during closings.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Analyzed local market data to determine optimal property prices.
- Marketed listings through social media and print advertisements to increase property visibility.
Front End Manager
Jb's Bar and Grill
Pulteney
04.2014 - Current
- Supervised front-end staff, enhancing service quality and customer satisfaction.
- Trained new employees on menu items and service protocols.
- Coordinated shift schedules to optimize coverage during peak hours.
- Managed inventory levels for front-end supplies and ingredients.
- Implemented operational procedures that streamlined workflow and improved service delivery.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Cultivated strong customer relations and developed effective customer service standards.
- Collaborated with kitchen staff for timely food delivery and quality control.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Resolved technical issues related to the front end development process.
- Welcomed large volume of guests and improved overall customer service.
- Oversaw shelf inventory and customer-focused loss prevention strategies.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Ensured compliance with health and safety regulations to maintain a secure environment.
- Assessed staff performance to develop targeted training initiatives.
- Created and optimized employee schedules for shift coverage.
- Evaluated financial reports and trend forecasts.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Managed incoming calls to address customer inquiries and redirect as needed.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assigned work and monitored performance of project personnel.
Education
High School Diploma -
Campbell-Savona High School
Campbell, NY06.2007
Some College (No Degree) - Veterinary Science
Penn Foster College
Scottsdale, AZSome College (No Degree) - Business
Corning Community College
Corning, NYSkills
- Cash management and flow
- Inventory control and management
- Operational procedures optimization
- Real estate negotiation strategies
- Market analysis and research
- Client relations
- Customer service and relations
- Staff supervision and leadership
- Employee training and mentoring
- Performance optimization techniques
- Appointment scheduling and coordination
- Documentation management
- Data management practices
- Effective planning methodologies
- Time management strategies
- Task prioritization techniques
- Conflict resolution strategies
- Problem solving and resolution
- Effective communication skills
- Listening skills and engagement
- Social perceptiveness and awareness
- Attention to detail focus
- Basic math competencies
- Cash register operation proficiency
- Computer proficiency skills
- Seasonal planning and execution
- Real estate regulations knowledge
- Client communication effectiveness
Timeline
Front Desk Receptionist
Smith Veterinary Service
05.2024 - Current
Licensed Realtor
Keuka Lake and Land Realty
04.2018 - Current
Front End Manager
Jb's Bar and Grill
04.2014 - Current
High School Diploma -
Campbell-Savona High School
Some College (No Degree) - Veterinary Science
Penn Foster College
Some College (No Degree) - Business
Corning Community College