Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridLocation: Cape Coral, FL
Open to relocation: No
Open To Work
JESSICA LUSK
Cape Coral,FL
Work Preference
Summary
Experienced Auto Auction Mobile Office Manager with 20+ years leading office operations, scheduling, invoicing, and customer support. Known for training staff, improving workflow, and resolving issues calmly to support smooth daily business. Experienced Auto Auction Office Manager with expertise in scheduling, customer service, and daily operations. Known for team leadership, staff training, and problem-solving that keeps workflow organized and clients supported.
Overview
20
20
years of professional experience
Work History
Mobile Office Manager
America's Your Auction Tampa Bay
St. Petersburg, Florida
10.2006 - Current
- Managed office operations for auction scheduling, customer support, and daily workflow coordination.
- Processed invoices, payments, and receipts using office systems and filing procedures.
- Trained staff on office procedures, phone etiquette, and customer service standards.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Scheduled appointments, managed calendars, and organized office correspondence for the leadership team.
- Maintained filing system for records, correspondence and other documents.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Supervised staff members, organized schedules and delegated tasks.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Developed effective communication strategies between departments within the organization.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Guide employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Education
Some College (No Degree) - Buisness
Heald College
CATimeline
Mobile Office Manager
America's Your Auction Tampa Bay
10.2006 - Current
Some College (No Degree) - Buisness
Heald College