Jessica Madrigal
Virginia Beach,VA
Summary
Insightful Insurance Sales Agent bringing three years of insurance product and policy management expertise to growing organization. Focused and analytical with passion for client satisfaction and team goal achievement.
Overview
7
7
years of professional experience
Work History
Licensed Sales Producer
Allstate
02.2023 - Current
- Provided coverage option information to assist clients in protecting assets.
- Exceeded corporate quotas for monthly policy sales.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Military Service Specialist
GEICO
09.2020 - 02.2023
- Being the first point of contact for Military Service Members: answer billing questions, make policy changes and provide recommendations .
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Front End Supervisor
Ross
09.2019 - 09.2020
- Oversaw front-end employees of the store to ensure that excellent customer service is provided to customers
- Monitored and coached employees on how to increase productivity, efficiency and enhance customers experience in the check-out line.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Inside Sales Specialist
Aeroflow Healthcare
10.2018 - 09.2019
- Providing excellent customer service, interacted with new and existing customers via phone, text and email, verifying insurance and offering products that meet their needs.
- Answered customers' questions regarding products, prices, and availability.
- Developed and deepened customer relationships to drive revenue growth.
Wireless Sales Associate
T-Mobile, GP Mobile
01.2017 - 01.2018
- Utilizing consultative selling skills solve customer issues and meet their needs
- Using store displays and interactive devices effectively to enhance the customer experience.
Education
High School Diploma -
Braman High School
Braman, OK05.1991
Some College (No Degree) -
Northern Oklahoma College
Tonkawa, OKSkills
- Policy Feature Explanations
- Insurance Coverage Verification
- Interpersonal Communication Skills
- Customer Retention
- Calculating Quotes
- Insurance Product Expertise
- New Business Generation
- Insurance Practices
- Policy Renewals
Timeline
Licensed Sales Producer
Allstate
02.2023 - Current
Military Service Specialist
GEICO
09.2020 - 02.2023
Front End Supervisor
Ross
09.2019 - 09.2020
Inside Sales Specialist
Aeroflow Healthcare
10.2018 - 09.2019
Wireless Sales Associate
T-Mobile, GP Mobile
01.2017 - 01.2018
High School Diploma -
Braman High School
Some College (No Degree) -
Northern Oklahoma College
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