JESSICA MAE NEBRIAGA
Covina,USA
Summary
Detail-oriented and proactive professional with 10+ years of cross-functional experience in customer service, data analysis, energy efficiency programs, sales, IT systems, and operational support. Strong background in reviewing, validating, and processing complex customer information using EMAPS, iEnergy, C4, Salesforce, and SharePoint. Known for accuracy, accountability, and effective communication in compliance-driven environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative for SCE ESAP
AllSource PPS
Huntington, CA
03.2024 - Current
- Managed comprehensive data entry and processing tasks to support Income Qualified Program operations, utilizing EMAPS and iEnergy systems.
- Conducted thorough reviews of home assessments and installed measures to uphold program standards.
- Assisting Multi-Family Program using C4 to uphold accuracy and adherence to operational standards.
- Supported quality assurance initiatives by reviewing documentation and tracking issues through SharePoint to enhance operational efficiency.
- Engaged in continuous training initiatives to enhance skills and assess performance.
Lab Assistant
BioLab
San Dimas, CA
01.2024 - 05.2024
- Prepared specimens for testing and maintained strict adherence to lab protocols.
- Calibrated equipment and ensured a clean, organized work environment.
- Managed specimen handling, receiving, storage, and inventory.
Logistics Consultant
Lalamove Philippines
Philippines
08.2020 - 03.2021
- Conduct research on prospective clients across industries such as Manufacturing, Logistics, FMCG, Distribution, Wholesale, and Retail.
- Conduct cold calls, send emails, and perform other outreach activities to set appointments with decision-makers or gatekeepers.
- Prepare weekly, monthly, or ad-hoc reports to track performance and monitor the movement of prospective clients through the sales funnel.
- Assist the Sales Manager in the preparation of sales reports.
- Perform other sales-related duties as assigned by the Sales Manager.
Education
High School Diploma - undefined
St. Joseph’s College
Quezon City, PhilippinesSkills
- Almost 2 years of experience analyzing and interpreting complex customer and program data for ESA, and Income Qualified Programs
- Skilled in C4 for Multi-Family program assistance, including data validation
- Experience supporting Quality Assurance workflows using SharePoint
- Contributed to an internal Macro Project supporting and process improvement
- Strong analytical and decision-making skills with a focus on accuracy and compliance
- Experienced with C4, SAP, Salesforce, Microsoft Excel, Outlook, Word, PowerPoint, and SharePoint
- Excellent written and verbal communication skills with strong client-facing experience
- Able to lift 25 lbs and operate essential office equipment (scanner, copier, fax)
- Systems: EMAPS, iEnergy, C4, Salesforce, SharePoint, SAP
- Tools: Microsoft Excel, Word, PowerPoint, Outlook
Timeline
Customer Service Representative for SCE ESAP
AllSource PPS
03.2024 - Current
Lab Assistant
BioLab
01.2024 - 05.2024
Logistics Consultant
Lalamove Philippines
08.2020 - 03.2021
High School Diploma - undefined
St. Joseph’s College