Jessica Mahon
Weeki Wachee ,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
I am a fitness enthusiast , I love doing anything that is active and allows me to be outdoors. I enjoy talking to new people and helping them in any way i am able.
Overview
9
9
years of professional experience
Work History
Realtor
Keller Williams Capital Realty
Evansville , IN
2019.01 - 2022.01
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
Phlebotomist
Deaconess Hospital
Evansville , IN
2016.01 - 2019.01
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Reviewed patient records for accuracy and completeness.
- Packaged and shipped specimens to central lab daily.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Obtained blood specimens by performing venipunctures and finger sticks [Number] times per day.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Front Desk
Casino Aztar , LeMerigot Hotel
Evansville , IN
2006.01 - 2009.01
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Associate of Applied Science - Healthcare Specialist
Ivy Tech Community College
Evansville, IN05.2020
Skills
- Online Platforms
- Adaptability and Flexibility
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Hard Working
- Reliable
Timeline
Realtor
Keller Williams Capital Realty
2019.01 - 2022.01
Phlebotomist
Deaconess Hospital
2016.01 - 2019.01
Front Desk
Casino Aztar , LeMerigot Hotel
2006.01 - 2009.01
Associate of Applied Science - Healthcare Specialist
Ivy Tech Community College
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