Jessica Mahoney
Quincy,MA
Summary
A well organized and personable medical practice administrator with 5+ years of experience in multiple fields of medicine. Skilled at dealing with any office tasks including scheduling, insurance proceedings, technical difficulties, and sensitive patient situations. At Cohasset Pediatrics last year I arranged and managed a considerable insurance quality list that reported nearly 90% of patients hit their required healthcare needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Cohasset Pediatrics - Healthcare South
09.2023 - Current
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Built smooth communication between practices in network, addressing concerns promptly to maintain harmonious work relationships.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Established strong relationships with medical professionals, including physicians, nurses, and technicians to improve patient care.
Quality Coordinator
Cohasset Pediatrics - Healthcare South
12.2021 - 09.2023
- Oversee the tracking of 2,000 patients yearly well visits, immunizations, and laboratory testing
- Check in patients, verify their insurance eligibility, and book any needed follow up appointments
- Contact hospitals and other medical facilities to book ultrasounds, MRI's, x-rays, and specialty visits
- Obtain medical records from other healthcare facilities
- Scan and document medical history into patient charts
- Procure prior authorizations or insurance referrals any exams or appointments.
- Enhanced operational efficiency by streamlining processes for better quality control.
Patient Care Coordinator
Elliott Physical Therapy
08.2019 - 12.2021
- Greet and schedule patients
- Collect co-pays and document end of day balances
- Review insurance benefits with patients
- Answer the phones, set up new evaluations, and document any important information for the physical therapist
- Organize and clean all of the therapy tools and office materials each day
- Assisted with public outreach events at races, school camps, and other athletic facilities.
Nanny
Families In the South Shore Area (Can give names upon request)
09.2013 - 06.2019
- 6+ years of nannying experience with multiple families
- Ability to adjust to any families needs
- Supported educational needs
- Managed the children's schedules and driving to sports or camps
- Other responsibilities playing games, light cleaning, and laundry.
Waitress/Hostess
Alumni Sports Cafe
07.2015 - 08.2018
- Waitressed in a high volume restaurant for lunch and dinner services
- Prepared customer orders and managed concerns
- Answered the phones for catering and daily dinner order.
Intern
Tufts Medical Center
04.2018 - 06.2018
- Observed the Radiology department at Tufts Medical Center in Boston
- Viewed procedures and surgeries in X-ray, CT, MRI, Nuclear Medicine, and Interventional Radiology
- Explored the job requirements and duties of a radiologic technician
- Connected with patients on their experiences.
Education
Certificate Program in Emergency Medical Services -
Comprehensive Medical Teaching Institute
Quincy, MA02.2021
High School Basic Education -
Norwell High School
Norwell, MA06.2018
Skills
- Organizational Skills
- Medical Office Experience
- People Person
- Patient Conflict Resolution
- Receptionist
- Medical Terminology
- Data Entry
- Microsoft Outlook
- Medical Scheduling
- Insurance Verification
- Medical Records
- EMR Systems
Certification
CPR, 07/2022, 07/2024
Timeline
Office Manager
Cohasset Pediatrics - Healthcare South
09.2023 - Current
Quality Coordinator
Cohasset Pediatrics - Healthcare South
12.2021 - 09.2023
Patient Care Coordinator
Elliott Physical Therapy
08.2019 - 12.2021
Intern
Tufts Medical Center
04.2018 - 06.2018
Waitress/Hostess
Alumni Sports Cafe
07.2015 - 08.2018
Nanny
Families In the South Shore Area (Can give names upon request)
09.2013 - 06.2019
Certificate Program in Emergency Medical Services -
Comprehensive Medical Teaching Institute
High School Basic Education -
Norwell High School