JESSICA MALAGON
KANSAS CITY
Summary
Sr. Benefits Specialist with over seven years of experience in employee benefits administration. Expertise in simplifying complex benefits information to enhance employee engagement and satisfaction. Proficient in PeopleSoft, Salesforce, and Microsoft Office.
Overview
16
16
years of professional experience
Work History
Sr. Benefits Specialist
Holmes Murphy & Associates
Kansas City
02.2023 - Current
- Serve as the primary point of contact for employee benefit inquiries.
- Deliver timely and accurate guidance on health, dental, vision, and ancillary plans.
- Lead open enrollment communications and education sessions. Improving employee understanding.
- Utilize PeopleSoft, Salesforce, and CRM systems to manage benefit plan data, track cases, enrollment, and plan eligibility.
ADMINISTRATIVE MANAGER
OnecityKC
Kansas City
11.2021 - 01.2023
- Managed administrative and tenant operations, supporting occupancy growth, and resident satisfaction.
- Participated in community outreach events such as open houses or neighborhood meetings to promote available properties.
- Processed new lease agreements and renewals in a timely manner.
- Maintained accurate records of all leasing activities including tenant files and financial information.
HR BENEFITS SPECIALIST
Bcinsourcing
Overland Park
06.2018 - 11.2021
- Scheduled employee benefit reviews to increase understanding and participation.
- Led open enrollment sessions, driving higher attendance and engagement.
- Counseled employees on benefits to enhance informed decision-making.
- Processed and reconciled invoices, ensuring payroll accuracy.
- Monitored health claims to identify cost trends for strategic planning.
ACCOUNTS MANAGER
True Payment Solutions
Overland Park
01.2014 - 01.2018
- Managed over 30 merchant accounts to ensure smooth daily operations and client satisfaction.
- Resolved funding discrepancies to enhance financial accuracy and build trust.
- Prepared detailed monthly transaction reports for performance analysis.
- Addressed customer inquiries and complaints, maintaining high satisfaction rates.
- Provided technical support for POS systems to ensure optimal functionality.
CUSTOMER SERVICE REPRESENTATIVE
H&R Block World Head Quarter
Kansas City
01.2012 - 01.2014
- Resolved client issues using established procedures, enhancing satisfaction and retention.
- Utilized software tools to interpret customer needs, achieving service goals consistently.
- Handled sensitive escalations with professionalism, maintaining client trust.
- Listened attentively and solved problems creatively, fostering positive outcomes.
- Met daily, weekly, and monthly service targets, contributing to team success.
DURABLE MEDICAL EQUIPMENT COORDINATOR
Global Medical Direct
Lenexa
01.2010 - 01.2012
- Coordinated DME orders, ensuring timely Rx script requests and accurate billing verification.
- Enhanced patient satisfaction by effectively promoting medical products and solutions.
- Maintained precise patient records, improving data accuracy and compliance.
- Streamlined equipment preparation and shipping, optimizing operational efficiency.
- Collaborated with healthcare providers to address patient health needs effectively.
Education
ASSOCIATE IN ARTS (AA) - GENERAL STUDIES
Maple Woods Community College
Kansas City05.2015
HIGH SCHOOL DIPLOMA -
Lincoln Academy
Kansas City01-2011
Skills
- Microsoft Office
- PeopleSoft
- Microsoft Excel
- Salesforce
- Project management
- Employee relations
Languages
Spanish, Native
English, Native
Timeline
Sr. Benefits Specialist
Holmes Murphy & Associates
02.2023 - Current
ADMINISTRATIVE MANAGER
OnecityKC
11.2021 - 01.2023
HR BENEFITS SPECIALIST
Bcinsourcing
06.2018 - 11.2021
ACCOUNTS MANAGER
True Payment Solutions
01.2014 - 01.2018
CUSTOMER SERVICE REPRESENTATIVE
H&R Block World Head Quarter
01.2012 - 01.2014
DURABLE MEDICAL EQUIPMENT COORDINATOR
Global Medical Direct
01.2010 - 01.2012
ASSOCIATE IN ARTS (AA) - GENERAL STUDIES
Maple Woods Community College
HIGH SCHOOL DIPLOMA -
Lincoln Academy