Malcolm Jessica
Austin,TX
Summary
Dynamic professional with a proven track record at Bank of Nova Scotia, excelling in customer service and team collaboration. Skilled in cash handling and maintaining compliance, I effectively enhanced branch efficiency and client satisfaction. Known for building rapport and fostering relationships, I am dedicated to delivering exceptional service and operational excellence.
Overview
2026
2026
years of professional experience
Work History
Leasing Consultant
Equity Residential
04.2025 - Current
- Assisted prospective tenants with property tours and leasing inquiries.
- Coordinated lease documentation and ensured compliance with company policies.
- Conducted market research to support competitive pricing strategies for rental units.
- Maintained accurate records of tenant interactions and application statuses.
- Collaborated with maintenance teams to address tenant concerns promptly.
Branch Operations Coordinator
Wells Fargo
Round Rock, TX
05.2024 - 2025
- Coordinated daily operational activities to enhance branch efficiency and service delivery.
- Assisted in managing scheduling and staffing to ensure optimal branch coverage.
- Supported compliance initiatives by maintaining accurate documentation and records.
- Facilitated communication between departments to streamline processes and improve collaboration.
- Collaborated with other branches to share best practices and improve overall operational performance.
Bank Teller/Personal Banking
Bank of Nova Acotia
Jamaica
2018 - 2022
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service to enhance client satisfaction.
- Maintained cash drawer accuracy by conducting regular reconciliations and resolving discrepancies promptly.
- Trained new tellers on operational procedures and customer service protocols to improve team effectiveness.
- Opened and closed accounts
Education
Bachelor of Science - Management Studies
University of The West Indies
Kingston Jamaica 11.2016
Skills
- Customer service
- Very easy to talk to
- Building rapport and relationship
- Great interpersonal skills
Accomplishments
Top Service provider for a quarter while working in the banking industry.
Languages
Spanish
Limited Working
Timeline
Leasing Consultant
Equity Residential
04.2025 - Current
Branch Operations Coordinator
Wells Fargo
05.2024 - 2025
Bank Teller/Personal Banking
Bank of Nova Acotia
2018 - 2022
Bachelor of Science - Management Studies
University of The West Indies