Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Maldonado

Seattle,WA

Summary

Dynamic and results-oriented professional with extensive experience in retail and customer service management, notably with Bartell Drugs Corporation. Excelled in enhancing sales strategies and customer satisfaction, achieving notable sales growth. Skilled in inventory control and team leadership, with a strong focus on mentoring staff and improving operational efficiency. Demonstrated ability to resolve issues swiftly, ensuring a positive customer experience.

Overview

18
18
years of professional experience

Work History

Assistant Store Manager

Bartell Drugs Corporation
09.2016 - 02.2025

Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service

Trained and mentored new employees on company policies, procedures, and customer service standards

Collaborated with the store manager to develop and implement effective merchandising displays to drive sales

Managed cash handling procedures, ensuring accuracy and compliance with company guidelines

Assistant Manager

Burger King
01.2007 - 02.2016

Assisted in the management of daily operations, ensuring smooth and efficient workflow

Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction

Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete item

Caregiver

City of Seattle Aging and Disability
02.2008 - 02.2009

Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being

Assisted with daily activities such as bathing, dressing, grooming, and medication management

Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary

Attended training sessions and workshops to enhance caregiving skills and stay updated on best practices

Education

High School Diploma -

Benito Juarez
Chicago, IL
06.2008

Skills

  • Problem-solving
  • Customer experience
  • Customer service and engagement
  • Time management
  • Store organization
  • Customer relations
  • Inventory control
  • Retail operations
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Staff supervision
  • Store operations
  • Stock management
  • Team management
  • POS systems
  • POS systems operations
  • Employee scheduling
  • Hiring and training
  • Staff management
  • Upselling and cross selling
  • Pricing and markdowns
  • Goals and performance
  • Mentoring and coaching
  • Display setup
  • Loss prevention
  • Employee coaching
  • Sales expertise
  • Staff scheduling
  • Issue resolution
  • Relationship building and management
  • Strategic planning
  • Shift scheduling
  • Records management
  • Sales strategies
  • Strategic merchandising

Languages

Spanish
Native or Bilingual

Timeline

Assistant Store Manager

Bartell Drugs Corporation
09.2016 - 02.2025

Caregiver

City of Seattle Aging and Disability
02.2008 - 02.2009

Assistant Manager

Burger King
01.2007 - 02.2016

High School Diploma -

Benito Juarez
Jessica Maldonado