Jessica Maldonado
Haskell,NJ
Summary
Professional with over seven years of experience in healthcare support roles, ensuring smooth operations. Known for strong teamwork and adaptability, constant communication, and consistently meeting dynamic needs. Skilled in patient interaction, administrative tasks, and maintaining accurate records. Renowned for reliability and achieving targeted outcomes.
Overview
11
11
years of professional experience
Work History
Senior Community Health Worker
St Joseph Hospital
09.2025 - Current
- Call the patient's primary care provider and notify the office of the patient's discharge.
- Schedule the patient's ED and hospital follow-up appointment through revenue cycle.
- Assist different doctors' offices with calling patients to schedule Annual Wellness Visits.
- Assist the Nurse Navigator in finding a PCP for the patients.
- Send out POC Reports to selected Doctor offices every week.
- Document all phone calls and appointments in PowerChart.
- Responsible for opening and closing cases regarding Annual Wellness Visit on Powerchart.
Unit Associate
St Joseph Wayne Hospital
05.2023 - 09.2025
- Welcome and guide visitors to the correct staff members.
- Handle several phone lines and respond promptly to patient call bells.
- Update patient emergency contacts when needed.
- Procure unit supplies efficiently.
- Discharge patient from Capacity management
- Call the specialist's office to inform them of the doctor's consultation.
- Request transport for the patient to move to a different room on the unit or move to another floor.
- Responsible for calling the Rapid Response Team Phone line when nurses or doctors required it.
Paraprofessional
CTC Academy
06.2022 - 05.2023
- Collaborate with team members, students, and families to ensure effective communication.
- Acquire expertise in assistive devices and adaptive equipment to support students.
- Support the teacher in delivering lessons and maintaining classroom structure for the assigned student.
- Prioritize effective teamwork, equipment familiarity, and instructional assistance for student success.
Psychiatric Nurse Aide
Christian Health
11.2021 - 05.2022
- Support adults and geriatric patients with personal hygiene needs.
- Document information on flow sheets and vital sign sheets
- Aid in feeding geriatric patients
- Monitor and communicate changes in patient behavior to nursing staff.
- Assist in lifting, turning, positioning, and transporting patients efficiently and safely
Dietary Aide
Cedar Crest Erickson Living
01.2020 - 11.2021
- Take the residents' meal orders promptly.
- Serve snacks and additional food in accordance with dietary restrictions.
- Ensure cleanliness in dining, pantry, and activity areas post-meals
- Restock the pantry and the dining room refrigerator for each meal
- Practice daily handwashing routine
Human Resources Expert
Target
07.2018 - 09.2019
- Lead orientation sessions for new hires
- Support employees with direct deposit setup and I9 verification.
- Resolve missed punches, schedule conflicts, and time off requests.
- Handle and transfer incoming calls to appropriate departments.
Pantry Aide
St. Joseph's Home for the Elderly
07.2015 - 08.2017
- Support all residents during dining hours.
- Organize buffet tables, distribute menus, and serve dinner.
- Maintain the cleanliness of the dining room post-residents' departure
- Assist with meal service and dining room cleanup.
- Uphold dining standards for St. Joseph's Home
Education
Bachelor of Art - Psychology And Art
Saint Elizabeth University
Morristown05.2018
Skills
- Collaborative teamwork
- Direct patient support
- Detailed documentation
- Customer relations
- Clear communication
Timeline
Senior Community Health Worker
St Joseph Hospital
09.2025 - Current
Unit Associate
St Joseph Wayne Hospital
05.2023 - 09.2025
Paraprofessional
CTC Academy
06.2022 - 05.2023
Psychiatric Nurse Aide
Christian Health
11.2021 - 05.2022
Dietary Aide
Cedar Crest Erickson Living
01.2020 - 11.2021
Human Resources Expert
Target
07.2018 - 09.2019
Pantry Aide
St. Joseph's Home for the Elderly
07.2015 - 08.2017
Bachelor of Art - Psychology And Art
Saint Elizabeth University